Taxi Dispatch & Driver Support Specialist

zTrip Indy; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/ Vision

PTO & Holidays

401(k) with company match

Career growth opportunities

Stable employment

Team-oriented workplace

Job summary

zTrip Indy is seeking a Taxi Dispatch Coordinator to join the operations team in Indianapolis. You will act as the central link between passengers, drivers, and daily operations to ensure on-time transportation services.

The role suits organized individuals who excel at multitasking, problem-solving in real time, and maintaining calm under pressure in a dynamic environment. You will dispatch trips, monitor driver activity, support drivers with scheduling, and communicate service updates to

Qualifications

• High school diploma or GED required or equivalent
• 1
• Experience in dispatch, logistics, or transportation admin is a plus
• 3
• Strong communication and organizational abilities to manage multiple tasks
• 4
• Ability to stay calm and focused in a fast-paced setting
• 4
• Proficiency with Microsoft Office and basic computer apps
• 3

Responsibilities

• Dispatch trips to drivers based on availability and service demand
• 0
• Monitor active trips and driver activity throughout the day
• 0
• Coordinate ride coverage for timely service
• 0
• Make real-time adjustments during disruptions or schedule changes
• 0
• Maintain clear communication with drivers for safe operations
• 0
• Generate dispatch activity and service performance reports
• 0

Skills

Communication

Organization

Multitasking

Decision making

Calm under pressure

Attention to detail

Computer literacy

Dependable

Teamwork

Education

High school diploma or GED

Tools

GPS systems

Dispatch software

Transportation management platforms

Job description

zTrip Indy is seeking a Taxi Dispatch Coordinator to join the operations team in Indianapolis. You will act as the central link between passengers, drivers, and daily operations to ensure on-time transportation services.

The role suits organized individuals who excel at multitasking, problem-solving in real time, and maintaining calm under pressure in a dynamic environment. You will dispatch trips, monitor driver activity, support drivers with scheduling, and communicate service updates to