Taxi Dispatch & Operations Specialist

zTrip; Louisville (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins.

PTO and Paid Holidays

401(k) with Company Match

Career Growth and Advancement

Stable, Year-Round Employment

Collaborative Team Environment

Schedule Monday-Friday 8:00 AM - 5:00

Job summary

zTrip in Louisville is seeking a Taxi Dispatch Coordinator to keep operations running, support drivers, and deliver outstanding service. You will coordinate ride requests, monitor trips, and communicate with drivers in real time, ensuring timely coverage and high customer satisfaction.

The role rewards proactive problem solving, clear communication, and the ability to multitask in a fast-paced environment. Join a collaborative team with competitive pay, benefits, PTO, 401(k), and opportunities

Qualifications

• Experience in dispatching, transportation, logistics, scheduling, customer service, call center operations, or a related field.
• Strong communication and interpersonal skills.
• Excellent multitasking and organizational abilities.
• Ability to make decisions quickly in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using dispatch software, GPS tracking systems, scheduling platforms, or transportation management tools is a plus.
• Ability to work independently while contributing to a team-oriented environment.

Responsibilities

• Manage and assign transportation requests to drivers based on availability, location, and service needs.
• Monitor vehicle activity and trip progress throughout the day.
• Adjust assignments and schedules to address service demands and operational changes.
• Ensure timely and efficient ride coverage while maintaining service standards.
• Coordinate responses to delays, cancellations, and other service challenges.
• Support daily transportation operations to maximize efficiency and customer satisfaction.

Skills

Dispatching

Transportation

Logistics

Scheduling

Customer service

Call center operations

Multitasking

Communication

Attention to detail

Decision making

Tools

Microsoft Office (Outlook, Word, Excel)

Dispatch software

GPS tracking systems

Transportation management tools

Job description

zTrip in Louisville is seeking a Taxi Dispatch Coordinator to keep operations running, support drivers, and deliver outstanding service. You will coordinate ride requests, monitor trips, and communicate with drivers in real time, ensuring timely coverage and high customer satisfaction.

The role rewards proactive problem solving, clear communication, and the ability to multitask in a fast-paced environment. Join a collaborative team with competitive pay, benefits, PTO, 401(k), and opportunities