Taxi Dispatch Coordinator

zTrip; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision/Life Insurance

PTO and Holidays

401(k) with Company Match

Career Growth

Stable employment

Collaborative team environment

Mon-Fri 8am-5pm schedule

Job summary

zTrip is seeking a Taxi Dispatch Coordinator to help keep operations running, support drivers, and deliver outstanding service. You will coordinate ride requests, monitor trips, and provide real-time operational support in a fast-paced environment, ensuring timely ride coverage and efficient service.

Join a nationwide transportation network offering competitive pay, comprehensive benefits, PTO, and opportunities for growth within a collaborative team focused on service excellence.

Qualifications

• Experience in dispatching, transportation, logistics, scheduling, or call center operations.
• Strong communication and interpersonal skills.
• Excellent multitasking and organizational abilities.
• Ability to make quick decisions in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Experience with dispatch software, GPS tracking systems, scheduling platforms, or TMS is a plus.
• Ability to work independently while contributing to a team.

Responsibilities

• Manage and assign ride requests to drivers based on availability and service needs.
• Monitor vehicle activity and trip progress throughout the day.
• Adjust assignments and schedules to address service demands and operational changes.
• Ensure timely and efficient ride coverage while maintaining service standards.
• Coordinate responses to delays, cancellations, and other service challenges.
• Support daily transportation operations to maximize efficiency and customer satisfaction.
• Serve as the primary contact for drivers during active service hours.
• Provide trip updates, service information, and operational guidance.
• Assist drivers with route questions and scheduling concerns.
• Maintain dispatch records and update data within systems.

Skills

Communication

Interpersonal skills

Multitasking

Organizational skills

Decision making

Attention to detail

Problem solving

MS Office

Dispatch software

GPS tracking

Tools

MS Office

Dispatch software

GPS tracking

Job description

Taxi Dispatch Coordinator

Keep Operations Running. Support Drivers. Deliver Outstanding Service.

zTrip, one of North America's largest transportation providers, is seeking a highly organized and customer-focused Taxi Dispatch Coordinator to join our operations team. This position plays a critical role in ensuring efficient transportation services by coordinating ride requests, communicating with drivers, monitoring service activity, and providing real-time operational support.

If you're a quick thinker who thrives in a fast-paced environment, enjoys problem-solving, and excels at communication and multitasking, this is an excellent opportunity to build a rewarding career in transportation operations.

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Career Growth and Advancement Opportunities
• Stable, Year-Round Employment
• Collaborative and Supportive Team Environment
• Schedule Monday-Friday8:00 AM - 5:00 PM

What You'll Do as a Taxi Dispatch Coordinator:

Transportation Coordination

• Manage and assign transportation requests to drivers based on availability, location, and service needs.
• Monitor vehicle activity and trip progress throughout the day.
• Adjust assignments and schedules to address service demands and operational changes.
• Ensure timely and efficient ride coverage while maintaining service standards.
• Coordinate responses to delays, cancellations, and other service challenges.
• Support daily transportation operations to maximize efficiency and customer satisfaction.

Driver Communication & Support

• Serve as the primary point of contact for drivers during active service hours.
• Provide trip updates, service information, and operational guidance.
• Assist drivers with route questions, service issues, and scheduling concerns.
• Maintain regular communication to ensure smooth operations and service continuity.
• Support driver productivity and success through timely coordination and assistance.

Customer Service & Problem Resolution

• Assist passengers with transportation inquiries, trip updates, and service requests.
• Address customer concerns professionally and efficiently.
• Work with operations teams to resolve issues and improve service outcomes.
• Communicate service updates, arrival information, and ride status clearly and effectively.
• Help create a positive customer experience through prompt and courteous support.

Operations Administration

• Maintain accurate dispatch records, trip information, and operational documentation.
• Enter and update data within dispatch and transportation management systems.
• Monitor daily service performance and operational activity.
• Assist with reporting, scheduling, and operational tracking.
• Ensure dispatch procedures and company standards are consistently followed.
• Identify opportunities to improve service efficiency and operational effectiveness.

Qualifications of a Taxi Dispatch Coordinator:

Preferred Experience

• Experience in dispatching, transportation, logistics, scheduling, customer service, call center operations, or a related field.
• Strong communication and interpersonal skills.
• Excellent multitasking and organizational abilities.
• Ability to make decisions quickly in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Experience using dispatch software, GPS tracking systems, scheduling platforms, or transportation management tools is a plus.
• Ability to work independently while contributing to a team-oriented environment.

What Makes You Successful:

• Strong communication and coordination skills.
• Ability to stay calm under pressure and manage multiple priorities.
• Excellent customer service mindset.
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy.
• Positive, professional, and adaptable attitude.
• Commitment to supporting drivers, customers, and operational success.

Why Join zTrip?

• Become part of a transportation company that serves communities nationwide.
• Play a key role in connecting passengers with reliable transportation services.
• Work in a dynamic environment where every day brings new challenges and opportunities.
• Collaborate with a team dedicated to service excellence and operational efficiency.
• Enjoy long-term career stability and advancement opportunities.
• Make a direct impact on the success of daily transportation operations.