Tax Support Associate

Intuit; Yorba Linda (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Intuit is seeking a Tax Support Associate in Yorba Linda, CA to help customers confidently use TurboTax and related financial products. You will answer tax and product questions, guide users through filing steps, and troubleshoot software issues via phone, chat, or email.

You’ll research solutions, document interactions, and escalate complex cases to ensure accurate, on-time filings. Join a collaborative, learning-focused culture that keeps you up-to-date on tax changes and channels customer

Responsibilities

• Answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.
• Research solutions using Intuit’s tools and knowledge bases, document interactions, and escalate complex cases as needed.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.