Tax Support Associate

Intuit; Wilmette (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, document interactions, escalate complex cases, and help millions of people file accurately and on time from Wilmette, Illinois.

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through filing steps.
• Troubleshoot common software issues.
• Escalate complex cases and document interactions.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.