Tax Support Associate

Intuit; Santa Clarita (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Intuit in Santa Clarita is hiring a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot software issues by phone, chat, or email.

You’ll research solutions using knowledge bases, escalate complex cases, contribute customer insights to product teams, and stay current on tax changes to help millions file accurately and on time.

Responsibilities

• Answer tax and product questions via phone, chat or email.
• Guide users through filing steps and troubleshoot software issues.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.