Tax Support Associate

Intuit; Richardson (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, research solutions in Intuit’s knowledge bases, and escalate complex cases to the appropriate teams to ensure accurate and timely filings for millions

Qualifications

• Experience assisting customers with tax questions.
• Familiarity with filing steps and tax software.
• Strong problem-solving and communication skills.

Responsibilities

• Answer tax and product questions via phone, chat, or email.
• Guide users through filing steps and resolve issues.
• Escalate complex cases to appropriate teams for resolution.

Skills

Customer service

Tax knowledge

Research abilities

Communication

Tools

TurboTax

Knowledge base

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. In this role, you’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email. You’ll use Intuit’s tools and knowledge bases to research solutions, document interactions, and **escalate** complex cases. Working in a collaborative, learning-focused culture, you’ll stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.