Tax Season Customer Service Associate - Flexible Schedule

Jackson Hewitt Tax Service Inc.; Columbus (GA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. in Columbus, Georgia is hiring a Customer Service Associate for the 2026 tax season.

You will greet clients with a friendly, professional demeanor, complete our training, and learn the basics of preparing a tax return while helping manage client flow and wait times. Responsibilities include inputting sensitive data into our proprietary software, scheduling appointments, answering phones, and assisting in keeping a clean, welcoming office.

Qualifications

• 2+ years of customer service experience.
• High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high volume retail environment.
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues.

Responsibilities

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Skills

Customer Service

Education

High School diploma

Job description

Jackson Hewitt Tax Service Inc. in Columbus, Georgia is hiring a Customer Service Associate for the 2026 tax season.

You will greet clients with a friendly, professional demeanor, complete our training, and learn the basics of preparing a tax return while helping manage client flow and wait times. Responsibilities include inputting sensitive data into our proprietary software, scheduling appointments, answering phones, and assisting in keeping a clean, welcoming office.