Customer Service Associate Jan-Apr Full/Part Time

Jackson Hewitt Tax Service Inc.; Columbus (GA); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Jackson Hewitt Tax Service Inc. in Columbus, Georgia is hiring a Customer Service Associate for the 2026 tax season.

You will greet clients with a friendly, professional demeanor, complete our training, and learn the basics of preparing a tax return while helping manage client flow and wait times. Responsibilities include inputting sensitive data into our proprietary software, scheduling appointments, answering phones, and assisting in keeping a clean, welcoming office.

Qualifications

• 2+ years of customer service experience.
• High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high volume retail environment.
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues.

Responsibilities

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Skills

Customer Service

Education

High School diploma

Job description

Benefits

• Opportunity for advancement
• Training & development
• Flexible schedule

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in our Columbus, Georgia offices!

Are you:

• A stay-at-home parent looking for part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

We'd love to have you!

Responsibilities:

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• Salary of $12 per hour
• End of season employee luncheon

We look forward to having you on our team!