Tax Season Customer Service Associate - Flexible Schedule

Jackson Hewitt Tax Service Inc.; Phoenix (AZ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Jackson Hewitt Tax Service is seeking Customer Service Associates for the 2027 tax season in the Phoenix area. You will greet clients, schedule appointments, and guide them through the tax filing process with a friendly, professional demeanor.

Training is provided, and a flexible schedule is available. The role offers a weekday/weekend schedule with hourly pay of $15 and opportunities for advancement in a supportive team environment.

Qualifications

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

Responsibilities

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Skills

Customer service

Communication

Interpersonal skills

Bilingual Spanish

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Jackson Hewitt Tax Service is seeking Customer Service Associates for the 2027 tax season in the Phoenix area. You will greet clients, schedule appointments, and guide them through the tax filing process with a friendly, professional demeanor.

Training is provided, and a flexible schedule is available. The role offers a weekday/weekend schedule with hourly pay of $15 and opportunities for advancement in a supportive team environment.