Customer Service Associate Jan-Apr Full/Part Time

Jackson Hewitt Tax Service Inc.; Americus (GA); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Flexible schedule

Job summary

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in Warner Robins, Macon, Fort Valley, Perry, and Americus offices. We offer flexible schedules and opportunities for advancement to help thousands of taxpayers navigate filing their taxes this season.

Responsibilities include completing training, greeting clients professionally, learning tax return basics, scheduling appointments, and accurately inputting client data into our proprietary software.

Qualifications

• 2+ years of customer service experience.
• High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume retail environment.
• Bilingual Spanish a plus.
• Basic knowledge of computer functions and troubleshooting.

Responsibilities

• Complete training as a Jackson Hewitt Customer Service Associate.
• Greet clients with a friendly, professional demeanor.
• Learn the basics of preparing a Tax Return.
• Schedule Tax Preparer appointments and manage client flow.
• Input sensitive client data and tax documents into our software accurately.
• Answer phones and resolve client issues.
• Maintain a clean and inviting workplace.

Skills

Customer service

Communication

Bilingual (Spanish)

Problem solving

Computer basics

Education

High School diploma or equivalent

Job description

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2026 tax season in our Warner Robins, Macon, Fort Valley, Perry, and Americus offices! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Benefits:

• Opportunity for advancement
• Training & development
• Flexible schedule

Are you:

• A stay-at-home parent looking for part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

We'd love to have you!

Responsibilities:

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Learn the basics of preparing a Tax Return
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• Salary of $12 per hour
• End of season employee luncheon

We look forward to having you on our team!