$$Tax Preparer || 100% Remote$$

Vaco by Highspring; Trenton (NJ); À distance; USD 41 328 - 42 705; Temps partiel

Résumé du poste

A leading remote tax services provider is seeking a Seasonal Tax Associate to provide exceptional customer support during tax season. This fully remote role requires at least 2 years of experience in filing federal and state tax returns and effective communication skills to assist clients using advanced video tools. Candidates must have an active Preparer Tax Identification Number (PTIN) and be able to work a minimum of 20 hours weekly across multiple days. A commitment to customer service excellence is essential.

Qualifications

• Minimum of 2 years of paid experience filing federal and state individual 1040 tax returns.
• Ability to obtain State licenses, certificates, permits, or bonds.
• Active Preparer Tax Identification Number (PTIN) required.

Responsabilités

• Maintain sensitive customer information responsibly.
• Utilize government websites and professional resources for customer support.
• Document interactions accurately to maintain records.
• Interact professionally with customers and team members.

Connaissances

Customer service skills

Tax preparation using software

Video communication tools

Outils

Commercial tax preparation software

Description du poste

Seasonal Tax Associate

100% Remote

Upto $31/hr on W2

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure: [$30/hr-$31/hr]. The individual may also be eligible for discretionary bonuses.

Must have

• Active PTIN

Responsibilities

• Maintain sensitive customer, confidential and/or proprietary business information in a responsible, reliable, and safe manner.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.
• This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers in a responsible, reliable and safe manner, and you will document interactions to maintain accurate records.
• Interact with customers and team members in a professional manner.

Qualifications

• As a Tax Associate, you have a minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, using commercial tax preparation software.
• You are passionate about helping clients navigate the complexities of taxation, and you're committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must possess or be able to obtain any related State licenses, certificates, permits, or bonds and an active Preparer Tax Identification Number (PTIN).
• Must have (or be willing to obtain) internet connection that meets Security criteria.
• Must be available to work a minimum of 20 hours per week, spread across three or more days.