***Seasonal Tax Associate || 100% Remote***

Vaco; North Carolina; Remote; USD 41,328 - 42,705; Part time

Job summary

A leading staffing and consulting firm is seeking a Seasonal Tax Associate for a fully remote role. The ideal candidate will have at least 2 years of experience in filing federal and state individual tax returns and excellent customer service skills. Responsibilities include maintaining customer confidentiality, using professional resources to assist clients, and documenting interactions. The role requires an active Preparer Tax Identification Number (PTIN) and the ability to work a minimum of 20 hours per week across multiple days.

Qualifications

• Minimum of 2 years experience filing 30 or more federal and state individual 1040 tax returns.
• Excellent customer service skills and commitment to enhancing brand satisfaction.
• Ability to interact with customers through video and audio tools in a professional manner.

Responsibilities

• Maintain sensitive customer and proprietary business information responsibly.
• Utilize resources to deliver accurate answers to customers.
• Document interactions to maintain accurate records.

Skills

Customer service

Tax preparation

Virtual communication

Tools

Commercial tax preparation software

Job description

Seasonal Tax Associate

100% Remote

Upto $31/hr on W2

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure: [$30/hr-$31/hr]. The individual may also be eligible for discretionary bonuses.

Must have

• Active PTIN

Responsibilities

• Maintain sensitive customer, confidential and/or proprietary business information in a responsible, reliable, and safe manner.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.
• This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers in a responsible, reliable and safe manner, and you will document interactions to maintain accurate records.
• Interact with customers and team members in a professional manner.

Qualifications

• As a Tax Associate, you have a minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns, using commercial tax preparation software.
• You are passionate about helping clients navigate the complexities of taxation, and you're committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.
• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
• You must possess or be able to obtain any related State licenses, certificates, permits, or bonds and an active Preparer Tax Identification Number (PTIN).
• Must have (or be willing to obtain) internet connection that meets Security criteria.
• Must be available to work a minimum of 20 hours per week, spread across three or more days.