Tax Operations Specialist: Streamline Filing & Customer Experience

Gusto; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Gender-affirming care

Family care benefits

Mental health resources

Medical, dental, vision insurance

Free meals at office

Paid vacation and holidays

Sabbatical

Job summary

Gusto is seeking a hands-on Tax Operations professional to ensure timely processing and remittance of payroll taxes for customers, while collaborating with Compliance, Product, and Engineering to optimize workflows.

The role emphasizes research, data analysis, and strong communication to deliver a world-class customer experience in a fast-growing environment. AI-enabled process improvements and meticulous attention to detail are valued.

Qualifications

• 1+ years of experience in operations or payroll
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, deadline-driven environment
• Experience collaborating with cross-functional teams to improve processes

Responsibilities

• Process and remit tax payments and filings for customers
• Collaborate with Compliance, Product, and Engineering to ensure smooth tax operations
• Troubleshoot issues, identify root causes, and implement preventative measures
• Identify and implement process improvements, including AI-enabled workflows
• Provide data-driven insights and recommendations for process and strategy improvements
• Build scalable operational processes and serve as a liaison with tax agencies

Skills

Attention to detail

Strong communication

Problem solving

Teamwork

Data analysis

Excel

AI tools

Tools

Excel

AI tools

Job description

Gusto is seeking a hands-on Tax Operations professional to ensure timely processing and remittance of payroll taxes for customers, while collaborating with Compliance, Product, and Engineering to optimize workflows.

The role emphasizes research, data analysis, and strong communication to deliver a world-class customer experience in a fast-growing environment. AI-enabled process improvements and meticulous attention to detail are valued.