Payroll Tax Resolution Specialist

Gusto, Inc.; Denver (CO); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Benefits

Equity (RSUs)

Job summary

Gusto, based in Denver, is seeking a payroll expert to reshape the customer experience by resolving tax notices while delivering world-class service. You will act as a detective, researching payroll discrepancies and tax laws, collaborating with agencies and cross-functional teams to reach optimal outcomes for customers.

This hands-on role emphasizes research, analysis, clear communication, and high attention to detail in a fast-paced environment. AI tools familiarity is encouraged.

Qualifications

• 2-4 years of payroll experience.
• Ability to work with cross-functional teams.
• AI tooling proficiency and willingness to shape new AI functionality.
• Ability to manage high-priority tasks in a fast-paced environment.
• Strong communication and collaboration with customers.

Responsibilities

• Provide exceptional service to our customers.
• Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers.
• Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members.
• Provide clear and concise case documentation.
• Collaborate with our Compliance, Engagement, and Tax Operations teams.
• Communicate with government agencies to represent Gusto and advocate for our customers under supervision.
• Manage your time effectively to meet set goals.
• Actively use current AI tools in workplace applications
• Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues.
• Participate in team meetings and provide support to fellow TaxRes Advocates.

Skills

Payroll experience

AI fluency

Cross-functional collaboration

Analytical skills

Job description

Gusto, based in Denver, is seeking a payroll expert to reshape the customer experience by resolving tax notices while delivering world-class service. You will act as a detective, researching payroll discrepancies and tax laws, collaborating with agencies and cross-functional teams to reach optimal outcomes for customers.

This hands-on role emphasizes research, analysis, clear communication, and high attention to detail in a fast-paced environment. AI tools familiarity is encouraged.