Tax Operations Specialist — AI-Driven Payroll Support

Gusto; Denver (CO); Hybrid; USD 32,387 - 37,787; Full time

Benefits offered by this job

Employee equity (RSUs)

Comprehensive healthcare benefits

Job summary

Gusto is looking for a Technical Tax Support Specialist in Denver, CO to help prevent customer pain by supporting payroll tax issues through phone and email. The ideal candidate has 1-2 years of experience handling payroll tax inquiries and is focused on delivering exceptional customer service.

This role involves collaborating with internal teams and tax agencies, while utilizing AI tools to improve workflow efficiency. Compensation ranges from $23.51 to $27.43 per hour based on experience and expertise.

Qualifications

• 1-2 years servicing tax agencies or customers on payroll tax inquiries.
• Customer-focused with high-quality support delivery.
• Deep understanding of payroll taxes and filing processes.

Responsibilities

• Respond to calls and emails from tax agencies regarding customer tax issues.
• Work with customers on specific tax issues requiring in-depth knowledge.
• Collaborate with CX teams to resolve tax-related inquiries.

Skills

Customer service

Payroll tax knowledge

Critical thinking

Effective communication

Job description

Gusto is looking for a Technical Tax Support Specialist in Denver, CO to help prevent customer pain by supporting payroll tax issues through phone and email. The ideal candidate has 1-2 years of experience handling payroll tax inquiries and is focused on delivering exceptional customer service.

This role involves collaborating with internal teams and tax agencies, while utilizing AI tools to improve workflow efficiency. Compensation ranges from $23.51 to $27.43 per hour based on experience and expertise.