Tax Operations Advocate

Gusto; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Gender-affirming care

Family care benefits

Mental health resources

Medical, dental, vision insurance

Free meals at office

Paid vacation and holidays

Sabbatical

Job summary

Gusto is seeking a hands-on Tax Operations professional to ensure timely processing and remittance of payroll taxes for customers, while collaborating with Compliance, Product, and Engineering to optimize workflows.

The role emphasizes research, data analysis, and strong communication to deliver a world-class customer experience in a fast-growing environment. AI-enabled process improvements and meticulous attention to detail are valued.

Qualifications

• 1+ years of experience in operations or payroll
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, deadline-driven environment
• Experience collaborating with cross-functional teams to improve processes

Responsibilities

• Process and remit tax payments and filings for customers
• Collaborate with Compliance, Product, and Engineering to ensure smooth tax operations
• Troubleshoot issues, identify root causes, and implement preventative measures
• Identify and implement process improvements, including AI-enabled workflows
• Provide data-driven insights and recommendations for process and strategy improvements
• Build scalable operational processes and serve as a liaison with tax agencies

Skills

Attention to detail

Strong communication

Problem solving

Teamwork

Data analysis

Excel

AI tools

Tools

Excel

AI tools

Job description

• This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience. The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up
• You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world-class customer experience. You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process
• This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving. A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment
• The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment
• Process and file customer tax payments accurately and on time using various technology platforms
• Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations
• Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures
• Continuously seek opportunities to improve existing processes and enhance efficiency, including identifying areas where AI can be leveraged to drive these improvements
• Provide exceptional service and support to our customers, ensuring their tax needs are met
• Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues
• Act as a liaison with tax agencies and internal teams to ensure accurate customer representation
• Provide data-driven insights and recommendations for process and strategy improvements
• Build and implement scalable operational processes, identifying opportunities to apply AI where it adds clear value

Benefits

• Gender-affirming care and support
• Family care and support, including family planning and fertility benefits
• A variety of mental health resources
• Medical, dental, and vision insurance for employees and dependents
• Free meals and refreshments at the office (conversation and community is an added bonus!)
• Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more

Ability to quickly learn and adopt new software and tools, including AI-powered platforms that streamline workflows and improve efficiencyWorking knowledge of Excel required; proficiency, and familiarity with AI tools (e.g., for automation, data analysis, or process improvement) are a plusA customer-first mindset with a passion for providing excellent, solutions-oriented serviceStrong teamwork and collaboration skills, along with excellent written and verbal communication1+ years of experience in operations or payroll, ideally in a fast-paced environment. Tax filing experience is not required, but familiarity with payroll processes is helpfulStrong organizational skills: able to manage multiple tasks, prioritize effectively, and stay comfortable navigating ambiguityStrong problem-solving skills, paired with an improvement-oriented mindset that challenges the status quo and drives process optimization