Tax Operations Analyst II – Training & QA Focus

State of Florida; Tallahassee (FL); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue seeks an Operations Analyst II to support the Return Reconciliation Process in the General Tax Administration Program. You will train Return Reconciliation staff, perform QA reviews, respond to inquiries, and resolve taxpayer account issues.

Primary duties include collaborating with a Tax Specialist II, ensuring accuracy, and maintaining strong customer service with taxpayers. Work hours align with a Monday–Friday schedule in a full-time state role.

Qualifications

• Currently employed with the Florida Department of Revenue.
• One year of experience performing tasks associated with researching, reviewing, and correcting returns, and making corrections within account balance with the Florida Department of Revenue.
• Experience conducting formal or informal training.

Responsibilities

• Partner with Tax Specialist II to conduct formal training for Return Reconciliation personnel on current tax administration topics.
• Perform quality assurance reviews on processes and outputs.
• Respond to inquiries from taxpayers and stakeholders.
• Resolve taxpayer account issues to ensure accurate balances and timely corrections.

Skills

Training delivery

Quality assurance

Customer inquiries

Taxpayer accounts

Job description

The Florida Department of Revenue seeks an Operations Analyst II to support the Return Reconciliation Process in the General Tax Administration Program. You will train Return Reconciliation staff, perform QA reviews, respond to inquiries, and resolve taxpayer account issues.

Primary duties include collaborating with a Tax Specialist II, ensuring accuracy, and maintaining strong customer service with taxpayers. Work hours align with a Monday–Friday schedule in a full-time state role.