OPERATIONS ANALYST II - 73000351

State of Florida; Tallahassee (FL); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid sick and personal leave

10 paid holidays annually

Retirement savings

Vision and dental insurance

Job summary

The Florida Department of Revenue seeks an Operations Analyst II to support the Return Reconciliation Process in the General Tax Administration Program. You will train Return Reconciliation staff, perform QA reviews, respond to inquiries, and resolve taxpayer account issues.

Primary duties include collaborating with a Tax Specialist II, ensuring accuracy, and maintaining strong customer service with taxpayers. Work hours align with a Monday–Friday schedule in a full-time state role.

Qualifications

• Currently employed with the Florida Department of Revenue.
• One year of experience performing tasks associated with researching, reviewing, and correcting returns, and making corrections within account balance with the Florida Department of Revenue.
• Experience conducting formal or informal training.

Responsibilities

• Partner with Tax Specialist II to conduct formal training for Return Reconciliation personnel on current tax administration topics.
• Perform quality assurance reviews on processes and outputs.
• Respond to inquiries from taxpayers and stakeholders.
• Resolve taxpayer account issues to ensure accurate balances and timely corrections.

Skills

Training delivery

Quality assurance

Customer inquiries

Taxpayer accounts

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887424

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST II - 73000351

This is an Internal Agency Advertisement.

T he Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

This is an Operations Analyst II position in the General Tax Administration Program's Return Reconciliation Process, Reemployment Tax Unit. The incumbent partners with the Tax Specialist II to conduct formal training to Return Reconciliation personnel regarding current tax administration topics. The incumbent also performs quality assurance reviews, responds to inquiries, and resolves taxpayer account issues.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• One year of experience performing tasks associated with researching, reviewing, and correcting returns, and making corrections within account balance with the Florida Department of Revenue.
• Experience conducting formal or informal training.

PREFERENCES:

• Preference will be given to applicants with experience researching and resolving reemployment tax returns in the General Tax Administration Program's Return Reconciliation Process.

SPECIAL NOTES:

• This is a full-time position. The required work hours for this position are Monday through Friday, 8:00 a.m. to 5:00 p.m.

SALARY:

The hiring salary for this position will generally not exceed $3,821.06 monthly/$45,852.72 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER:

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER:

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL:

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS:

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER:

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE:

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.