Benefits Implementation Specialist - Client Success

ADP, Inc.; Tempe (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

ADP, Inc. in Tempe, AZ is hiring a Benefits Implementation Consultant to onboard new clients and help them adopt ADP's benefits and HR products.

You will combine analytic and project management skills to simplify complex information, ensuring customers achieve value from our solutions and feel supported throughout the implementation.

Join a global leader in HR technology that values DEI, training, and world-class service while growing your career.

Qualifications

• 3+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• High school diploma or equivalent in education and experience.

Responsibilities

• Implement ADP's Benefits solutions. You'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our HCM products with ease. You'll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
• Serve as the subject matter expert. You will use your expertise to help lead the workflow of the project team. You will apply industry and product knowledge to optimize system configurations and product upgrades.
• Ensure client satisfaction and retention. You will use your problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines. You will remain engaged with your clients throughout implementation, until your clients are successfully running ADP solutions and use your influence and impact to help clients address and analyze their needs.
• Resolve issues and provide solutions. With your initiative and know-how, you'll do this with minimal direction on procedural matters. With your attention to detail, you will ensure accuracy of all aspects of client set up.
• Collaborate. You’ll exchange routine information with members of your client project team, including priorities, timeliness, and issues as they arise. You will interact with ADP associates in sales and customer service. You will be encouraged to provide input to management on process improvement and product enhancements. You may also coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

Skills

Client service experience

Education

High school diploma or equivalent

Job description

ADP, Inc. in Tempe, AZ is hiring a Benefits Implementation Consultant to onboard new clients and help them adopt ADP's benefits and HR products.

You will combine analytic and project management skills to simplify complex information, ensuring customers achieve value from our solutions and feel supported throughout the implementation.

Join a global leader in HR technology that values DEI, training, and world-class service while growing your career.