Tasting Room Supervisor

Tasting & Tap Room Expo; Healdsburg (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health care benefits

PTO

401k plan

Wine allowance

Job summary

MacRostie Winery is seeking a Tasting Room Supervisor to lead the estate house team, model guest-centric hospitality, and support sales and club goals. You will train staff, handle daily operations, and cover managerial duties when managers are absent.

Based in Healdsburg, this full-time, non-exempt role offers healthcare benefits and opportunities to engage guests and trade tastings. The ideal candidate has 3+ years in sales or hospitality within wine or spirits, strong communication, and a

Qualifications

• 3+ years in sales, hospitality or tasting room roles.
• Experience training and leading staff preferred.
• Ability to connect with guests in a fast-paced environment.
• Experience with sales and customer account management preferred.
• Wine knowledge and storytelling skills beneficial.

Responsibilities

• Model exemplary hospitality on the floor for guests and staff.
• Provide training and leadership to the Tasting House team.
• Fulfill duties of Tasting Room Manager in their absence.
• Support achievement of sales goals and club targets.
• Coordinate events and trade tastings with management.

Skills

Sales experience

Hospitality

Leadership

Training

POS software

Customer service

Communication

Storytelling

Tools

POS systems

Job description

We have an exciting opportunity for a Tasting Room Supervisor to join the MacRostie Winery hospitality team! Reporting to the Tasting Room Manager, this role is responsible for modeling a tireless, thoughtful “customer at heart” brand of hospitality for the Tasting House staff, guests and club members. Provide support, training and leadership to our Tasting House Team in order to achieve sales goals. This position also must assume the daily responsibilities of the Tasting Room Manager and Assistant Manager in their absence. This role is based in Healdsburg, CA and is a full-time, non-exempt position, working Friday - Tuesday (Wednesdays and Thursdays off with flexibility to support events), and the incumbent qualifies for our outstanding health care benefits, PTO, 401k plan, wine allowance and more!

Minimum Qualifications:

• 3+ years of sales experience, preferably in tasting rooms in wine, beer or spirits.
• Previous sales, marketing and/or hospitality experience required
• Successful interactions with guests are measured by how we connect. You must have experience maintaining warmth and engagement in a dynamic, fast-paced environment.
• Prior experience with sales and customer account management preferred
• Extended wine education through third party certification is an added benefit
• Experience with various Point of Sale software systems
• Comfortably relay comprehensive understanding of our wines, winemaking process, history and vineyards.
• Understanding of basic Direct to Consumer shipping and compliance regulations.
• Skilled ability in sales, goal tracking, ROI and analytics
• Ability to act fast and be open to new ideas
• Proven capabilities in sales that focus on relationships
• Capable of providing expert wine service within the construct of the Estate House steps of service
• Easily collaborate with others to foster thought diversity in the workplace
• Ability to listen and engage with staff and guests, is highly organized, and is proficient in the art of storytelling'
• Presentation and public speaking skills are a must to lead staff and large groups and proficient in technical communication platforms as Microsoft Outlook, Word, Excel and PowerPoint
• Maintain poise and professionalism in a fast-paced and sometimes challenging work environment
• Must be able to provide U.S. Work Authorization without current or future sponsorship.

Key Responsibilities include but are not limited to:

• Majority of time modelling the best practices of MacRostie hospitality, sales and service to our guests and team members through strong presence on the floor of the Estate House.
• Communicate daily initiatives, goals & priorities through pre/post shift meetings in conjunction with the Tasting Room Management.
• Manage and host important trade tastings in conjunction with the MacRostie Trade Sales & Marketing Manager.
• Perform MOD function when Tasting Room Manager or Assistant Manager is not present.
• Ensures all tip reporting and data entry of all forms of guest data collection is completed daily.
• Provides coaching to all Estate House staff and assists to create and execute staff education schedule to include, brand standards, policies and procedures, wine and sales education as needed.
• Ensures all new Estate House staff are onboarded properly to MacRostie standards.
• Assists Assistant Manager in Inventory management
• Assists in ensuring all meal and break periods are adhere to California law.
• Helps to ensure setup of POS systems.
• Ensure the safety of our staff and visitors across the entire property through regular safety monitoring and reporting.
• Ensures all supplies for the Estate House are ordered as needed.
• Ensure the security of all buildings during all hours.
• Supports the Estate House Team to reach monthly club membership, sales volume and community targets.
• Attend and actively participate in weekly manager meetings.
• Active participation in monthly all-staff DTC sessions with focus on service.
• Fills in as needed in every position in the Estate House.

By joining MacRostie Winery, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. Distinguished Vineyards and it’s wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. Please visit our website to learn more about our culture: www.distinguishedvineyards.com.