Front Office Manager

Hyatt Hotels Corporation; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Hyatt Hotels Corporation in Orlando is seeking a dynamic Front Office Manager to lead by example, empower teams, and elevate every guest interaction. Reporting to the Rooms Director, you will oversee front desk operations, guest services, and room inventory while upholding Hyatt's service standards.

You will coach and mentor staff, manage staffing and budgets, and translate guest feedback into practical improvements. Join Hyatt to shape memorable experiences for guests in a luxury hotel setting.

Qualifications

• Previous leadership in Front Office or Rooms operations.
• Strong communication and guest service focus.
• Ability to make quick decisions under pressure.
• Experience with luxury or upscale hotels (preferred).

Responsibilities

• Lead and develop front office colleagues to deliver exceptional guest service.
• Oversee front desk, guest services, and room inventory operations.
• Balance staffing with budgets and labor costs.
• Drive guest satisfaction through proactive service and feedback analysis.

Skills

Leadership

Communication

Conflict resolution

Organizational skills

Time management

Hotel operating systems

Microsoft Office

Flexible availability

Education

Bachelor's degree in Hospitality Management, Business, or related field

Tools

PMS software

Microsoft Office

Hotel PMS

Job description

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

Lead with Purpose. Inspire Excellence. Create Unforgettable Guest Experiences.

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are dedicated to delivering exceptional service and meaningful experiences. We are seeking a dynamic and inspiring Front Office Manager who will lead by example, empower teams, and help create memorable moments for every guest who walks through our doors.

This is more than an operations role. It is an opportunity to influence the guest experience, develop future hospitality leaders, and drive the success of one of the hotel's most visible departments. Reporting directly to the Rooms Director, the Front Office Manager will oversee all front office operations while fostering a culture of accountability, teamwork, and exceptional service.

What You'll Do

Leadership & Team Development

• Lead, coach, motivate, and develop Front Office colleagues to achieve exceptional performance and guest satisfaction.
• Create a positive, engaging, and high-performing work environment built on Hyatt's values and service standards.
• Provide ongoing training, mentoring, performance feedback, and career development opportunities.
• Hold team members accountable while recognizing and celebrating accomplishments.
• Partner with department leaders to ensure seamless communication and collaboration across the hotel.

Operations Management

• Oversee all Front Office operations, including Front Desk, guest services, room inventory management, and cash handling procedures.
• Develop and execute short- and long-term operational plans that support hotel goals and guest satisfaction.
• Ensure appropriate staffing levels through effective scheduling and workforce planning.
• Maintain operational efficiency while managing labor costs and department budgets.
• Ensure compliance with all company policies, procedures, and brand standards.

Guest Experience

• Act as a visible leader in the lobby and front office areas, setting the standard for hospitality excellence.
• Resolve guest concerns promptly and professionally, turning challenges into opportunities to exceed expectations.
• Monitor guest feedback and identify opportunities to enhance the overall guest experience.
• Ensure colleagues are knowledgeable about room rates, promotions, packages, and hotel amenities.

Financial & Strategic Responsibilities

• Assist in developing department budgets, labor plans, and performance objectives.
• Monitor departmental performance and identify opportunities to improve productivity and service levels.
• Manage room inventory to maximize occupancy and revenue opportunities.
• Support overall hotel goals through strategic planning and operational excellence.

What We're Looking For

Required Qualifications

• Previous leadership experience in Front Office, Rooms Operations, or Hospitality Management.
• Strong leadership skills with a proven ability to motivate, coach, and develop teams.
• Exceptional communication, interpersonal, and conflict-resolution skills.
• Ability to make sound decisions and remain calm under pressure in a fast-paced environment.
• Strong organizational and time-management skills.
• Proficiency in hotel operating systems and Microsoft Office applications.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business, or a related field.
• Experience managing budgets, forecasting, labor costs, and operational metrics.
• Experience with luxury or upscale hotel operations.

Why You'll Love This Role

As a Front Office Manager, you'll have the opportunity to shape the guest experience, build a high-performing team, and make a lasting impact on hotel operations. We're looking for a leader who is passionate about hospitality, committed to developing others, and driven to create exceptional experiences every day.

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