Targeted Case Manager

Maine Children's Home; Waterville (ME); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Tuition reimbursement

Mileage reimbursement

Life insurance

Flexible schedule

Employee assistance program

Family leave

Vision insurance

Job summary

Maine Children’s Home is seeking a Targeted Case Manager to provide MaineCare advocacy and service coordination for children, adolescents, and families in home, school, and community settings.

The role requires strong organizational skills, experience with Microsoft Word/Excel and electronic records, and a valid driver’s license. Local travel is required and the position is full‑time and in person.

Qualifications

• Bachelor’s Degree in Social Work, Psychology or related field, with at least 2 years experience
• Strong organizational skills and attention to detail
• Proficiency with Word and Excel; experience with electronic records
• Valid driver’s license and ability to pass background checks

Responsibilities

• Assess and evaluate client needs and complete necessary paperwork
• Meet clients and providers regularly to coordinate services
• Develop individualized service plans and monitor quarterly updates
• Provide information and education about mental health needs and rights
• Advocate for clients and document outcomes in the electronic system
• Meet or exceed billable expectations and participate in supervision and training

Skills

Case management

Communication

MS Word

MS Excel

Electronic records

Education

Bachelor's Degree in Social Work

Psychology

Tools

MS Word

MS Excel

Electronic records

Job description

Maine Children’s Home has been providing social work, counseling, training, guidance, and support to children, youth and families since 1899. These services and supports have shifted and evolved over the course of MCH history but the focus has and continues to be on the most vulnerable in our communities. The mission of Maine Children’s Home is “to build and strengthen families and their children, instilling hope for the future and a better quality of life.”

We are looking for a Targeted Case Manager to join the passionate, committed staff at MCH in meeting needs of children and families in our community. The Targeted Case Manager is responsible for providing Maine Care authorized advocacy and service coordination services for children, adolescents, and their families in their home, at school and in their local community. The Targeted Case Manager also assists with navigating the policies and procedures of local and state entities.

Core Duties

• Assess and evaluate client needs, completing all necessary paperwork as required by state, insurance and MCH regulations and policies.
• Be aware of and understand all local client resources, staying current on changes.
• Meet with clients and providers on a regular basis to maintain and coordinate services.
• Make referrals to other agencies and services as appropriate.
• Develop individualized service plans for all clients and update them on a quarterly basis or sooner if needed
• Manage transition towards termination or referral to other services.
• Respond appropriately to emergencies, crises and unexpected situations.
• Be aware of and adhere to the policies and procedures of Maine Children’s Home and the counseling center.
• Participate in regular clinical supervision and seek additional supervision as indicated.
• Using the electronic records system, complete documentation within established timelines and professional standards per MCH guidelines, licensing/accreditation requirements, and those required by Maine Care.
• Provide clients with information and education regarding their mental health needs, their rights, relevant resources, and means of access.
• Assure confidentiality and rights of clients.
• Serve as an advocate for clients.
• Participate in assigned quality assurance activities.
• Meet or exceed the established billable expectations for the position.
• Participate in community activities as schedules permit.
• Participate with supervisor in creating an individual professional development plan that ensures compliance with licensing and supports the programs strategic goals.
• Respond to requests from external agencies when appropriate and in a timely manner.

Education/Experience

The Targeted Case Manager shall have a minimum of a Bachelor’s Degree in Social Work, Psychology or a related degree from an accredited program with not less than two (2) years experience working with children and families. The Targeted Case Manager will have strong organizational ability, be detail oriented and have experience working with Microsoft programs such as Word and Excel, and with electronic records. They must also possess a valid driver’s license with no criminal violations and be able to pass background checks. Local travel to client locations is required.

Benefits

Competitive salary and compensation package including paid Holidays, Vacation, Sick and Personal Time, company paid life and disability, an opportunity to participate in a 403b retirement plan, tuition assistance. MCH also offers flexible work schedules and two weeks per year of additional paid leave time when the organization closes. These weeks are the week that contains the July 4th and the week between the Chrismas Holiday and the New Year. MCH promotes and encourages self-care for employees and is supportive of the time staff need to care for and spend time with their families. MCH supports professional development and skill enhancement and growth opportunities for all employees.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Family leave
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Vision insurance

MCH Core Values

• RESPECTFUL. We honor and respect each other, those we serve and listen to our Community. MCH values all members of our MCH Community and the members of the Communities where we live and work. We respect the heritage, the history, the diversity, and the uniqueness. We listen and hear the needs and challenges and respond directly or by providing a path to appropriate resources. We will evolve with the changing needs of the community and people we serve.
• CARING. We provide a safe, respectful, and welcoming environment. MCH is committed to providing an environment where anyone who enters our campus or our buildings are greeted with kindness and are provided with clear direction and communication. We will promote a sense of Belonging for all, creating connections, and celebrating the worth of each individual.
• COLLABORATIVE. We are collaborative and build partnerships. MCH understands that it cannot be all things to all people. Instead, we will make every effort to do our work with internal collaborations and partnerships between staff and programs and by forging strong, long-term relationships with Community organizations and providers to support needs efficiently and effectively. We will regularly build and strengthen these critical connections.
• FORWARD-LOOKING. We are forward thinking, forward moving, and transparent in our communication about our work. MCH understands the importance of innovation, setting clear future paths, and keeping pace with changes in service opportunities and advancements. We also understand and support the training and/or credentialing necessary to be truly innovative. We will use a lens focused on the future in all that we do.
• IMPACTFUL: We care about the impact and outcomes of our work. Each service or support provided by any staff member of MCH has the opportunity to positively impact the outcomes experienced by those receiving the services. We will remain relevant by strategically monitoring our services and outcomes, so we achieve the highest impact on an individual’s potential.
• STEWARDS: We focus on a sustainable financial foundation for the organization. MCH Board and Staff work together to honor the expectations and restrictions of gifts and donations made to the organization and work diligently to preserve and grow the legacy endowments that support long term sustainability and program development that serve the clients of Maine Children’s Home.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Family leave
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person