Taproom Brand Ambassador & Merch Specialist

Rhinegeist Brewery; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Rhinegeist Brewery in Cincinnati invites a Merchandise Sales Associate to be the face of our brand at the merch booth and in ecommerce. You will deliver exceptional guest experiences, manage a sharp merch floor, and process online orders with accuracy.

You will also lead brewery tours and grow our brand story with pride for craft beer culture. Ideal candidates are self-motivated, customer-focused, and capable of multitasking in a lively retail setting, including evenings, weekends, and holidays.

Qualifications

• Self-starter who owns space, goals, and performance.
• Experience in retail, hospitality, or customer-facing roles preferred.
• Familiarity with POS systems; willingness to learn required.

Responsibilities

• Deliver brand-forward customer service to taproom guests and online shoppers.
• Lead engaging brewery tours after training to share Rhinegeist’s story.
• Process transactions, returns, and online orders accurately and timely.
• Stock, stage, and maintain the merchandise floor to brand standards.
• Meet personal sales and service goals contributing to store performance.

Skills

Self-starter

Retail experience

POS systems

Attention to detail

Craft beer

Problem solving

Flexible hours

Brand ambassador

Tools

POS software

Job description

Rhinegeist Brewery in Cincinnati invites a Merchandise Sales Associate to be the face of our brand at the merch booth and in ecommerce. You will deliver exceptional guest experiences, manage a sharp merch floor, and process online orders with accuracy.

You will also lead brewery tours and grow our brand story with pride for craft beer culture. Ideal candidates are self-motivated, customer-focused, and capable of multitasking in a lively retail setting, including evenings, weekends, and holidays.