Taproom Ambassador — Create Warm Guest Experiences

MadTree Brewing Company; Cincinnati (OH); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

401(k)

Free mental health support

Paid volunteer time

Community Day

Team member discounts

Cross-training opportunities

Subsidized health insurance

Job summary

MadTree Brewing Company in Cincinnati’s Oakley Taproom is seeking a Taproom Ambassador for a seasonal, part-time role. You’ll be the face of MadTree, guiding guests and supporting events with a warm, welcoming presence.

The position emphasizes hospitality, guest satisfaction, and team collaboration. You’ll cross-train across roles, with opportunities to engage in the Private Event program and assist with reservations.

Qualifications

• Be the face of MadTree Taproom, delivering warm hospitality and helping guests feel welcome.
• Must be able to handle guest requests, payments, and simple transactions with accuracy.
• Must thrive in a fast-paced hospitality environment and enjoy connecting with people.

Responsibilities

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have knowledge of table reservations; assist guests to locate their table quickly and efficiently.
• Processing payments, including cash, credit, and contactless payment methods accurately.
• Execute rotating merchandising displays from planograms provided by leadership.
• Work with PE Captain and PE Coordinator for event setup, execution and teardown.

Skills

Great with People

Positive Mindset

Money Handling

Team Player

Community Builder

Job description

MadTree Brewing Company in Cincinnati’s Oakley Taproom is seeking a Taproom Ambassador for a seasonal, part-time role. You’ll be the face of MadTree, guiding guests and supporting events with a warm, welcoming presence.

The position emphasizes hospitality, guest satisfaction, and team collaboration. You’ll cross-train across roles, with opportunities to engage in the Private Event program and assist with reservations.