Tap Wall Guide

Oak & Stone; Vermont; On-site; USD 19,000 - 30,000; Full time

Job summary

Oak & Stone in Vermont is seeking a Tap Wall Guide to welcome guests, assist with the self-pour system, and guide beer selections. You’ll greet guests, start tap wall tabs, and help maintain our draft beer experience with a friendly, fast-paced approach.

The role emphasizes hospitality, multitasking, and clear explanations of tap wall benefits while supporting servers and bartenders. A passion for great craft beer and sales focus is essential.

Qualifications

• Must have a passion for genuine hospitality and spreading joy by talking with guests to ensure the best draft craft beer experience.
• Outgoing, engaging, and motivated to assist guests.
• Passion for great craft beer.
• Excellent hospitality skills and ability to multitask and smile under pressure.
• This is a sales-focused role.

Responsibilities

• Greet guests as they approach the tap wall.
• Assist guests with starting tap wall tabs upon arrival or seating.
• Assist guests with proper usage of the self-pour system.
• Help guests select a beer.
• Explain tap wall benefits to guests and start tabs.
• Change kegs and update beer selections in the system.
• Clean and care for the tap wall, glassware and beer cooler.
• Fill growlers for to-go beer sales.
• May include other duties assigned by management.

Skills

Hospitality

Guest service

Sales oriented

Job description

Description

Tap Wall Guide

Oak and Stone Tap Wall Guides must have a passion for genuine hospitality and spreading joy by talking with guests and assisting them to ensure the best draft craft beer experience possible. The ideal candidate will be outgoing, engaging and motivated to assist guests. The ideal candidate should possess a passion for great craft beer. The successful candidate will also have excellent hospitality skills and the ability to multitask and maintain a smile while under pressure. This is a sales focused position.

Essential Functions

• Enthusiastically Greet guests as they enter or approach the tap wall
• Visit with guests and assist with starting tap wall tabs immediately upon arrival when on a wait
• Visit with guests and assist with starting tap wall tabs immediately upon being sat at a table
• Assist guests with the proper usage of the self pour system
• Assist guests in selecting a beer
• Assist servers and bartenders in explaining the tap wall and its many benefits, and in starting tap wall tabs for guests
• Change kegs and update the electronic systems that show our beer selections
• Clean and care for the tap wall, glassware and beer cooler
• Fill growlers for to-go beer salesMay include other duties assigned by management

Compensation

The Tap Wall Guide position will be compensated with both an hourly pay rate and a sales based incentive.