Tap Wall Guide

Oak & Stone Eastport; The Villages (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Oak & Stone Eastport is seeking a Tap Wall Guide in The Villages, FL. The role focuses on friendly guest interaction, guiding guests through our self-pour system, and helping guests select craft beers to enhance their experience.

The ideal candidate is outgoing, sales-minded, and passionate about great beer, with strong hospitality skills and the ability to multitask in a fast-paced setting. This is a customer-facing, on-site position at the tap wall.

Qualifications

• Outgoing and engaging personality with a passion for guest service.
• Motivated to assist guests and enhance their experience.
• Genuine interest in craft beer and hospitality excellence.
• Ability to multitask and maintain a positive demeanor under pressure.

Responsibilities

• Greet guests as they approach the tap wall with enthusiasm.
• Assist guests in starting tap wall tabs upon arrival or seating.
• Guide guests in using the self-pour system and selecting a beer.
• Explain tap wall benefits to guests and teammates.
• Assist servers by explaining offerings and starting tabs for guests.
• Change kegs and update the beer selection displays in the system.
• Maintain cleanliness of the tap wall, glassware, and beer cooler.
• Fill growlers for to-go beer sales.
• Perform additional duties as assigned by management.

Skills

Outgoing

Engaging

Passion for craft beer

Excellent hospitality

Multitask under pressure

Sales oriented

Tools

Self-pour system

Job description

Description

Tap Wall Guide

Oak and Stone Tap Wall Guides must have a passion for genuine hospitality and spreading joy by talking with guests and assisting them to ensure the best draft craft beer experience possible. The ideal candidate will be outgoing, engaging and motivated to assist guests. The ideal candidate should possess a passion for great craft beer. The successful candidate will also have excellent hospitality skills and the ability to multitask and maintain a smile while under pressure. This is a sales focused position.

Essential Functions

• Enthusiastically Greet guests as they enter or approach the tap wall
• Visit with guests and assist with starting tap wall tabs immediately upon arrival when on a wait
• Visit with guests and assist with starting tap wall tabs immediately upon being sat at a table
• Assist guests with the proper usage of the self pour system
• Assist guests in selecting a beer
• Assist servers and bartenders in explaining the tap wall and its many benefits, and in starting tap wall tabs for guests
• Change kegs and update the electronic systems that show our beer selections
• Clean and care for the tap wall, glassware and beer cooler
• Fill growlers for togo beer sales
• May include other duties assigned by management

Compensation

The Tap Wall Guide position will be compensated with both an hourly pay rate and a sales based incentive.