Tap Wall Experience Ambassador

Oak & Stone Eastport; The Villages (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Oak & Stone Eastport is seeking a Tap Wall Guide in The Villages, FL. The role focuses on friendly guest interaction, guiding guests through our self-pour system, and helping guests select craft beers to enhance their experience.

The ideal candidate is outgoing, sales-minded, and passionate about great beer, with strong hospitality skills and the ability to multitask in a fast-paced setting. This is a customer-facing, on-site position at the tap wall.

Qualifications

• Outgoing and engaging personality with a passion for guest service.
• Motivated to assist guests and enhance their experience.
• Genuine interest in craft beer and hospitality excellence.
• Ability to multitask and maintain a positive demeanor under pressure.

Responsibilities

• Greet guests as they approach the tap wall with enthusiasm.
• Assist guests in starting tap wall tabs upon arrival or seating.
• Guide guests in using the self-pour system and selecting a beer.
• Explain tap wall benefits to guests and teammates.
• Assist servers by explaining offerings and starting tabs for guests.
• Change kegs and update the beer selection displays in the system.
• Maintain cleanliness of the tap wall, glassware, and beer cooler.
• Fill growlers for to-go beer sales.
• Perform additional duties as assigned by management.

Skills

Outgoing

Engaging

Passion for craft beer

Excellent hospitality

Multitask under pressure

Sales oriented

Tools

Self-pour system

Job description

Oak & Stone Eastport is seeking a Tap Wall Guide in The Villages, FL. The role focuses on friendly guest interaction, guiding guests through our self-pour system, and helping guests select craft beers to enhance their experience.

The ideal candidate is outgoing, sales-minded, and passionate about great beer, with strong hospitality skills and the ability to multitask in a fast-paced setting. This is a customer-facing, on-site position at the tap wall.