Tap Wall Guide

Oak-and-Ston; Estero (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Sales incentive

Hourly pay

Job summary

Oak and Stone is seeking a Tap Wall Guide in Estero, Florida. The role focuses on greeting guests, explaining the self-pour system, and helping guests select beers to ensure an outstanding draft craft beer experience. You will support servers and bartenders and keep the tap wall area clean and organized.

This is a sales-focused position that rewards hospitality, engagement, and teamwork, with compensation comprising hourly pay plus a sales-based incentive.

Qualifications

• Energetic and outgoing with a passion for hospitality.
• Ability to converse with guests and explain offerings clearly.
• Comfortable working in a fast-paced, guest-facing role.

Responsibilities

• Greet guests warmly as they approach the tap wall.
• Assist guests with starting tap wall tabs upon arrival or seating.
• Help guests operate the self-pour system and choose beers.
• Explain tap wall features and assist in starting tabs for guests.
• Change kegs and update beer selections in the system.
• Maintain cleanliness of the tap wall, glassware, and beer cooler.
• Fill growlers for to-go beer sales.
• Perform additional duties as assigned by management.

Skills

Hospitality mindset

Guest engagement

Multitasking

Sales oriented

Job description

Description

Tap Wall Guide

Oak and Stone Tap Wall Guides must have a passion for genuine hospitality and spreading joy by talking with guests and assisting them to ensure the best draft craft beer experience possible. The ideal candidate will be outgoing, engaging and motivated to assist guests. The ideal candidate should possess a passion for great craft beer. The successful candidate will also have excellent hospitality skills and the ability to multitask and maintain a smile while under pressure. This is a sales focused position.

Essential Functions

• Enthusiastically Greet guests as they enter or approach the tap wall
• Visit with guests and assist with starting tap wall tabs immediately upon arrival when on a wait
• Visit with guests and assist with starting tap wall tabs immediately upon being sat at a table
• Assist guests with the proper usage of the self pour system
• Assist guests in selecting a beer
• Assist servers and bartenders in explaining the tap wall and its many benefits, and in starting tap wall tabs for guests
• Change kegs and update the electronic systems that show our beer selections
• Clean and care for the tap wall, glassware and beer cooler
• Fill growlers for to-go beer salesMay include other duties assigned by management

Compensation

The Tap Wall Guide position will be compensated with both an hourly pay rate and a sales based incentive.