TAP Installation Operations Manager

CALIBRE Systems, Inc.; Fort Belvoir (VA); On-site; USD 78,000 - 82,000; Full time

Job summary

CALIBRE Systems, Inc. is seeking a Contract Installation Manager to lead Army Transition Assistance Program operations at Fort Belvoir.

You will serve as the primary contractor representative, overseeing TAP services, staff, and program performance to ensure quality support for transitioning Soldiers. This full-time role requires strong leadership, customer service, and stakeholder engagement skills to coordinate Government personnel, command leadership, and community partners while maintaining

Qualifications

• Strong leadership abilities.
• Excellent customer service skills.
• Highly organized with strong coordination skills.
• Proven stakeholder engagement capability.

Responsibilities

• Manage daily TAP Center operations, staffing, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Customer Service

Organizational Skills

Stakeholder Engagement

Staff Supervision

Operations Coordination

Job description

CALIBRE Systems, Inc. is seeking a Contract Installation Manager to lead Army Transition Assistance Program operations at Fort Belvoir.

You will serve as the primary contractor representative, overseeing TAP services, staff, and program performance to ensure quality support for transitioning Soldiers. This full-time role requires strong leadership, customer service, and stakeholder engagement skills to coordinate Government personnel, command leadership, and community partners while maintaining