TAP Contract Installation Manager (Army Installations)

CALIBRE Systems, Inc.; Houston (TX); On-site; USD 36,000 - 51,000; Full time

Job summary

CALIBRE Systems, Inc. seeks a Contract Installation Manager to oversee Army TAP operations at a U.S. installation. You will supervise staff, coordinate with Government personnel and stakeholders, and ensure high-quality transition services for Soldiers preparing for civilian life.

This full-time role requires strong leadership, customer service, and program-management skills. The position bears an hourly rate of $31.44 and offers a comprehensive benefits package.

Qualifications

• Strong leadership, organizational, and team coordination skills.
• Excellent customer service and stakeholder engagement abilities.
• Strong written and verbal communication skills.
• Ability to analyze operational performance and implement corrective actions.
• Experience managing schedules, records, and customer-facing operations.
• Strong facilitation, counseling, and problem-solving capabilities.
• Ability to obtain and maintain required Government suitability, installation access, CAC, and system access.

Responsibilities

• Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
• Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
• Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
• Ensure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
• Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
• Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
• Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
• Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
• Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
• Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.

Skills

Leadership

Customer service

Communication

Operations management

Scheduling

Facilitation

Multi-tasking

MS Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CALIBRE Systems, Inc. seeks a Contract Installation Manager to oversee Army TAP operations at a U.S. installation. You will supervise staff, coordinate with Government personnel and stakeholders, and ensure high-quality transition services for Soldiers preparing for civilian life.

This full-time role requires strong leadership, customer service, and program-management skills. The position bears an hourly rate of $31.44 and offers a comprehensive benefits package.