Talent Operations Lead — Remote & Scalable Programs

Logoslabs; San Francisco (CA); À distance; USD 80 000 - 110 000; Plein temps

Résumé du poste

Springboard is seeking a Talent Operations Manager to own end-to-end operations and quality management for course talent across Tech, Allied Health, and AI programs. You will ensure the right talent is onboarded, performing, and deployed reliably as programs scale, leading a small team and partnering with program leadership and support operations.

This role is highly cross-functional, data-driven, and focused on building scalable talent ops processes, with collaboration across multiple

Qualifications

• 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field.
• Ability to operate in ambiguous environments, build processes from scratch, and drive outcomes with limited direction.
• Experience sourcing and hiring talent (contracted or full-time).
• Strong written and verbal communication skills.
• Comfortable giving and receiving feedback (coaching or managerial experience).
• Enjoys building systems and using data to inform decisions.
• Bonus: experience in B2B or allied health fields.

Responsabilités

• Talent Lifecycle Ownership: Design onboarding, training, and readiness processes for mentors and live instructors.
• Ensure consistent performance management, QA, and remediation standards across programs.
• Create systems to identify performance risks and lead improvement plans.
• Capacity & Coverage Planning: Own talent capacity planning to support cohort launches and ongoing delivery.
• Anticipate coverage gaps and mitigate risk before escalation.
• Recruiting: Drive sourcing strategy, execution, and hiring workflows for new course talent roles.
• Define hiring readiness, role expectations, and onboarding handoff.
• Maintain a high and consistent hiring bar across talent types.
• Team Management & Operational Excellence: Build and maintain scalable talent ops processes and documentation.
• Manage internal team to route tickets, execute payments, and improve response times.
• Lean on data and dashboards to monitor talent performance, coverage, and risk.
• Design and implement a community across contracted course talent roles.
• Cross-Functional Collaboration: Communicate strategic risks and opportunities to Program Leadership.
• Catalyze tight feedback loops for iteration on programs, ensuring high-quality delivery of outcomes.
• Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies.

Connaissances

Talent operations

Communication skills

Data driven

Process design

Hiring & recruiting

Description du poste

Springboard is seeking a Talent Operations Manager to own end-to-end operations and quality management for course talent across Tech, Allied Health, and AI programs. You will ensure the right talent is onboarded, performing, and deployed reliably as programs scale, leading a small team and partnering with program leadership and support operations.

This role is highly cross-functional, data-driven, and focused on building scalable talent ops processes, with collaboration across multiple