Talent Development & Workforce Manager

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Waterloo, IA is seeking a Workforce Development Manager. The role leads supervision and development of hourly Donated Goods/Retail employees, drives career plans, and implements workforce development strategies to enhance service delivery and store performance.

The position emphasizes coaching, accountability, and data-driven progress tracking, with a focus on career growth, training, and collaboration across departments to achieve agency goals.

Qualifications

• Bachelor’s degree in Human Services, or related field; 2 years of full-time paid employment providing services to persons may be substituted for each year of post‑secondary education.
• A minimum of 3 years related full‑time paid experience in Human Services or Retail. Management experience required.
• Experience in goal writing, monitoring and assessing.
• Effective written and verbal communication skills.
• Ability to make business, social, or civic contacts.
• Strong coaching, mentoring, and performance development background.
• Crisis intervention or behavioral support experience.

Responsibilities

• Direct supervision of hourly Donated Goods/Retail (DGR) employees.
• Delegates assignments to DGR employees under the direction of the Retail Store Manager and keeps them informed of changes in policy and trends.
• Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
• Ensures compliance with comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc
• Evaluates performance and develops performance goals and/or takes corrective action when necessary.

Skills

Leadership

Coaching

Communication

Crisis intervention

Computer proficiency

Education

Bachelor's degree in Human Services

Job description

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Waterloo, IA is seeking a Workforce Development Manager. The role leads supervision and development of hourly Donated Goods/Retail employees, drives career plans, and implements workforce development strategies to enhance service delivery and store performance.

The position emphasizes coaching, accountability, and data-driven progress tracking, with a focus on career growth, training, and collaboration across departments to achieve agency goals.