Talent Acquisition Specialist

VXI Global Solutions; Morrow (GA); On-site; USD 28,000 - 50,000; Full time

Job summary

VXI Global Solutions seeks a Talent Acquisition Recruiter to lead full-cycle recruiting for hourly call center roles, acting as the primary contact for applicants and guiding the candidate experience from screening through onboarding.

Responsibilities include scheduling, interviewing, testing, and offer drafting, while maintaining compliance with client agreements and employment laws. You will source talent via job boards and internal systems, building a strong candidate pipeline.

Qualifications

• Experience recruiting for high-volume call center roles.
• Screening, scheduling, interviewing, testing, and offer drafting.
• Knowledge of employment laws and compliance.
• Strong communication and stakeholder management.
• Maintaining a positive candidate experience.

Responsibilities

• Exhibit VXI Culture of Performance and Core Values; Teamwork, Integrity, Excellence, Agility & Inventiveness by applying these principles.
• Meet or exceed KPIs and guidelines in addition to policies and procedures.
• Maintain compliance with client service agreements and legal requirements.
• Sourcing talent from employment boards and industry websites.
• Maintain candidate pipeline using Workday.
• Schedule candidates for onsite assessments and interviews to meet goals.
• Coordinate pre-employment testing as required.
• Conduct initial face-to-face interviews.
• Recommend best-fit candidates for next interview rounds.
• Communicate status to candidates professionally and consistently.
• Perform reference and background checks and manage candidate relations.
• Draft offer letters for candidates.
• Develop new ways to reach candidates and network.
• Ensure compliance with federal and state employment regulations.
• Update daily reports and trackers.

Skills

Detail-oriented

MS Office proficiency

Contact center tools

Multitasking

Coaching mindset

Problem-solving

Education

1-3 years recruiting experience

High-volume recruiting

Tools

Workday

Job description

The Talent Acquisition Recruiter is the first point of contact for all prospective hourly employees, responsible for managing the candidate experience to fill the high-volume demands of the business. This involves full cycle recruiting including screening, scheduling, interviewing, testing, employment branding, benefit, and culture questions, and follow through after the candidate is hired. In this role, s/he will serve as the primary point of contact for candidates who have applied for our hourly call center representative roles ensuring that the candidate experience is positive and productive.

Responsibilities

• Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, Excellence, Agility & Inventiveness by consistently applying and guiding these principles in the decisions and actions chosen based on Reason, Record, and Circumstance
• Meeting or exceeding Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures
• Avoid legal challenges by maintaining compliance with client service agreements and legal requirements
• Surf employment boards and industry websites to scout talent
• Use database to maintain candidate pipeline (Workday)
• Schedule candidates for onsite assessments and interviews ensuring set goals are met
• Facilitate any pre-employment testing required
• Conduct initial face-to-face interviews
• Recommend best fit candidates for vacant positions (to next rounds of interview if applicable)
• Communicate status to candidates in a professional and consistent manner
• Conduct reference checks, background checks, and oversee all candidate relations
• Draft offer letters for candidates
• Continuously develop new ways of reaching candidates and networking
• Maintain compliance with federal and state regulations concerning employment
• Daily updates to respective reports and trackers (Master Roster and Daily Onsite Scheduling Tracker)
• Perform other related duties as required and assigned

Knowledge, Skills, and Abilities

• Detail-oriented
• Familiar with contact center tools, systems, and methodologies
• Strong MS Office skills including Word and Excel
• Ability to multitask and manage time effectively
• Open to coaching and feedback
• Maintain a positive mindset
• Adaptable to swift program changes, developing skills in proactive critical thinking and problem-solving
• Ability to follow directions and logical process flows, with or without accommodation
• Ability to walk or stand for 2-4 hours at a time up to 7-8 hours in a day, with or without accommodation.

Qualifications

• 1-3 years of non-Exempt-Talent Recruitment experience required
• High Volume Recruitment experience required
• Outstanding track record in attendance and work performance metrics

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.