Takeout & Delivery Customer Service Specialist

Grotto Pizza, Inc.; Wilmington (DE); On-site; USD 16,531 - 20,664; Part time

Job summary

Grotto Pizza, Inc. is seeking a Customer Service Representative (CSR) for their Wilmington location. The role involves assisting guests with take-out and delivery orders, answering calls, and ensuring customer satisfaction. Candidates must have some secondary education, be at least 16 years old, and possess excellent communication and organizational skills. This entry-level position requires the ability to work in a fast-paced environment and maintain food safety standards.

Responsibilities

• Assist customers with take-out and delivery orders.
• Answer all telephone calls immediately using the proper greeting.
• Enter orders into the POS system accurately.
• Prepare pizza boxes for take-out and delivery orders.
• Clean and sanitize the take-out area.
• Assist in training new employees.

Skills

Excellent verbal communication

Ability to speak English fluently

Ability to remain calm under pressure

Excellent organizational skills

Basic computer operating skills

Strong math skills

Ability to work in a fast-paced environment

Education

Some secondary education

Job description

Grotto Pizza, Inc. is seeking a Customer Service Representative (CSR) for their Wilmington location. The role involves assisting guests with take-out and delivery orders, answering calls, and ensuring customer satisfaction. Candidates must have some secondary education, be at least 16 years old, and possess excellent communication and organizational skills. This entry-level position requires the ability to work in a fast-paced environment and maintain food safety standards.