Tailored Care Manager - I/DD Full-Time

InReach; Charlotte (NC); Hybrid; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Paid Holiday time

Paid Vacation time

Paid Sick leave

Life Insurance

Dental reimbursement program

401-K

Mileage reimbursement

Job summary

InReach is seeking a Full-time Tailored Care Manager in Charlotte, NC. The role focuses on whole-person care, planning, coordinating, and tracking to close gaps in care, with a hybrid schedule (in-office one day/week).

The candidate will engage with members, coordinate community referrals, and monitor transitions in care, primarily serving the I/DD population. Strong documentation and travel readiness are essential.

Qualifications

• Bachelor’s degree required.
• At least 2 years of experience with the I/DD population.
• Proficient in Microsoft Office and Excel.
• Valid driver's license and safe driving record.
• Access to reliable transportation and ability to travel to customers' homes.

Responsibilities

• Actively engages with members receiving care management services through assessment, care coordination, health promotion, and follow-up.
• Coordinates referrals to community resources and supports individuals in managing healthcare and personal needs.
• Coordinates follow-up after inpatient hospitalization or ER visit within 24 hours of discharge.
• Coordinates crisis response per InReach policies and participates in 24:7 crisis coverage.
• Participates in post-crisis debriefings and maintains thorough documentation.
• Establishes respectful relationships with individuals and care team members, ensuring clear communication.
• Maintains medical records, compliance, and data backups; keeps policies updated.

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

Driver's license

Job description

Full-Time Tailored Care Manager

InReach provides a wide variety of support and services across the lifespan for individuals with intellectual/developmental disabilities and their families. We focus on each individual's unique needs and deliver the highest quality services possible by ensuring that each individual receives the right support at the right time and frequency by caring qualified staff member in the most independent setting appropriate.

Who Are We:

InReach provides a wide variety of support and services across the lifespan for individuals with intellectual/developmental disabilities and their families. We focus on each individual's unique needs and deliver the highest quality services possible by ensuring that each individual receives the right support at the right time and frequency by caring qualified staff member in the most independent setting appropriate.

What We Need:

The primary responsibilities of the Care Manager are to promote whole person, integrated care by planning, coordinating, tracking, closing of gaps in care and monitoring care to individuals to achieve within the guidelines of the tailored plans.

Job Description:

• Actively engages with members receiving care management services through assessment, care coordination, health promotion, & comprehensive transitional care/follow up.
• Coordinates referrals by making appropriate referrals to community resources and empowering individuals to be responsible for their own healthcare and personal needs.
• Coordinates follow-up services for individuals with recent inpatient hospitalization or emergency department visit within 24 hours of discharge. Coordinates after care needs for transitions in care such as a change in housing or other life transitions.
• Coordinates crisis response and providing this as necessary, following InReach's policies related to crisis.
• Participates in agency on-call structure as required and 24:7 crisis response for members.
• Participates in post crisis team debriefing.
• Recognizes diversity; involves individual in his/her support plan; explains steps and communicates clearly.
• Interacts with each individuals with respect and dignity.
• Establishes relationships with integrated Care Team Members and Community Resources.
• Maintains Documentation; medical records, compliance quality, secures files, database backups, etc.
• Maintains professional and technical knowledge of this position and InReach's polices and procedures.

Qualifications and Licensing Requirements:

• Bachelor's Degree
• minimum 2 years of experience working with the I/DD population
• Microsoft Office and Excel experience
• Valid driver's license and safe driving record
• Has access to reliable transportation 24 hours a day and be able to travel to the home of any customer at any time

Hours:

Monday-Friday 9:00am-5:00pm; hybrid opportunity with one in office day per week (Tuesday) flexibility needed to meet the needs of customers/family

Location:

4014 Monroe Rd, Charlotte, NC 28205, Oakhurst Commons; will serve Mecklenburg, Cabarrus, and Union counties.

Rate:

Salaried $48,000 - $52,000

Job Type:

Full-time

Benefits:

• Health Insurance
• Paid Holiday time
• Paid Vacation time
• Paid Sick leave
• Life Insurance
• Dental reimbursement program
• 401-K
• Mileage reimbursement

InReach is an equal opportunity employer and values diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to creating a welcoming and inclusive environment for all employees.