Taco Bell Shift Lead - Somerset

Englefield, Inc.; Somerset (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Englefield, Inc. is looking for a Shift Manager in Somerset, Ohio, to lead shifts and ensure customer satisfaction. Responsibilities include managing employee tasks, maintaining food safety and order accuracy, resolving customer complaints, and overseeing restaurant operations. Applicants must be 18+, pass a background check and drug test, and have reliable transportation. This position offers approximately 30+ hours weekly, with hours varying based on operational needs.

Qualifications

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Able to oversee and manage subordinate employees.

Responsibilities

• Support the RGM by running great shifts in a self-sufficient manner.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers.

Skills

Customer service focus

Conflict resolution

Team leadership

Food safety knowledge

Problem-solving skills

Job description

Shift Manager: Job Description

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Job Requirements and Essential Functions:

• PERSONALLY, DEMONSTRATE THE CUSTOMER NEEDS ARE THE HIGHEST PRIORITY.
• ENSURE FOOD SAFETY, QUALITY AND ACCURACY OF ORDERS.
• RESOLVE CUSTOMER COMPLAINTS QUICKLY WHILE MAINTAINING POSITIVE CUSTOMER RELATIONS.
• DEMONSTRATES A POSITIVE AND ENTHUSIASTIC ATTITUDE WITH CO-WORKERS.
• TAKES ACTION WITHOUT BEING TOLD, GOES BEYOND WHAT IS SIMPLY REQUIRED AND MAINTAINS A HIGH ACTIVITY LEVEL.
• HANDLE CONFLICTS CONSTRUCTIVELY AND WORKS WITH RGM TO ACHIEVE RESOLUTION
• ASSIST PROFIT AND LOSS MANAGEMENT BY FOLLOWING CASH CONTROL/SECURITY PROCEDURES, MAINTAINING INVENTORY AND MANAGING LABOR.
• OVERSEE PROPER PRODUCT PREPARATION, ROTATION, PORTIONING, COOKING AND HOLDING TIMES.
• PERFORM OTHER DUTIES AS REQUIRED BY MANAGER
• MUST BE AT LEAST 18 YEARS OLD.
• MUST PASS BACKGROUND CHECK CRITERIA AND DRUG TEST.
• MUST HAVE RELIABLE TRANSPORTATION.
• ABLE TO OVERSEE AND MANAGE SUBORDINATE EMPLOYEES AND PROVIDE DIRECTION.
• ABLE TO perform basis cleaning tasks in THE RESTAURANT.
• ABLE TO TOLERATE STANDING, WALKING, LIFTING UP TO 50 LBS. AND STOOPING DURING 90% OF SHIFT TIME.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.