Taco Bell Shift Lead - Piketon

Taco Bell; Piketon (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Taco Bell in Piketon, Ohio, is hiring a Shift Manager. The role involves supporting the Restaurant General Manager (RGM) by running shifts effectively, ensuring outstanding customer service, overseeing food safety, and handling conflicts constructively. Candidates must be at least 18 years old, pass background checks and drug tests, and have reliable transportation. This position typically averages over 30 hours weekly, with varying hours based on operational needs.

Qualifications

• Demonstrate customer needs are the highest priority.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints quickly while maintaining positive relations.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Handle conflicts constructively and work with RGM to achieve resolution.

Responsibilities

• Support RGM by running great shifts in a self-sufficient manner.
• Take ownership and responsibility to solve problems.
• Assist profit and loss management by following cash control/security procedures.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Perform other duties as required by manager.

Skills

Customer Service

Problem-Solving

Conflict Resolution

Team Leadership

Food Safety

Job description

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You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Shift Manager: Job Description

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Job Requirements and Essential Functions:

• PERSONALLY, DEMONSTRATE THE CUSTOMER NEEDS ARE THE HIGHEST PRIORITY.
• ENSURE FOOD SAFETY, QUALITY AND ACCURACY OF ORDERS.
• RESOLVE CUSTOMER COMPLAINTS QUICKLY WHILE MAINTAINING POSITIVE CUSTOMER RELATIONS.
• DEMONSTRATES A POSITIVE AND ENTHUSIASTIC ATTITUDE WITH CO-WORKERS.
• TAKES ACTION WITHOUT BEING TOLD, GOES BEYOND WHAT IS SIMPLY REQUIRED AND MAINTAINS A HIGH ACTIVITY LEVEL.
• HANDLE CONFLICTS CONSTRUCTIVELY AND WORKS WITH RGM TO ACHIEVE RESOLUTION
• ASSIST PROFIT AND LOSS MANAGEMENT BY FOLLOWING CASH CONTROL/SECURITY PROCEDURES, MAINTAINING INVENTORY AND MANAGING LABOR.
• OVERSEE PROPER PRODUCT PREPARATION, ROTATION, PORTIONING, COOKING AND HOLDING TIMES.
• PERFORM OTHER DUTIES AS REQUIRED BY MANAGER
• MUST BE AT LEAST 18 YEARS OLD.
• MUST PASS BACKGROUND CHECK CRITERIA AND DRUG TEST.
• MUST HAVE RELIABLE TRANSPORTATION.
• ABLE TO OVERSEE AND MANAGE SUBORDINATE EMPLOYEES AND PROVIDE DIRECTION.
• ABLE TO perform basis cleaning tasks in THE RESTAURANT.
• ABLE TO TOLERATE STANDING, WALKING, LIFTING UP TO 50 LBS. AND STOOPING DURING 90% OF SHIFT TIME.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.