Taco Bell Shift Lead - Somerset

Duchess; Somerset (KY); On-site; USD 26,000 - 36,000; Full time

Job summary

Duchess operates a Taco Bell franchise in Somerset, Kentucky, seeking a Shift Manager to lead shifts, uphold food safety and quality, and drive excellent customer service. The role involves supervising staff, ensuring orders are accurate, and maintaining inventory and labor controls.

Typical weeks average 30+ hours, with opportunities to advance within the franchise network. The ideal candidate will demonstrate initiative, strong communication, and a proactive attitude to resolve issues and

Qualifications

• Must be at least 18 years old.
• Must pass background check and drug test.
• Must have reliable transportation.

Responsibilities

• Personally demonstrate the customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers.
• Takes action without being told, goes beyond what is simply required and maintains a high activity level.
• Handle conflicts constructively and works with RGM to achieve resolution
• Assist P&L management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Perform other duties as required by manager
• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to oversee and manage subordinate employees and provide direction.
• Able to perform basic cleaning tasks in the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Skills

Customer focus

Problem solving

Food safety awareness

Team leadership

Inventory management

Labor management

Conflict resolution

Communication

Job description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Shift Manager: Job Description

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Job Requirements and Essential Functions:

• PERSONALLY, DEMONSTRATE THE CUSTOMER NEEDS ARE THE HIGHEST PRIORITY.
• ENSURE FOOD SAFETY, QUALITY AND ACCURACY OF ORDERS.
• RESOLVE CUSTOMER COMPLAINTS QUICKLY WHILE MAINTAINING POSITIVE CUSTOMER RELATIONS.
• DEMONSTRATES A POSITIVE AND ENTHUSIASTIC ATTITUDE WITH CO-WORKERS.
• TAKES ACTION WITHOUT BEING TOLD, GOES BEYOND WHAT IS SIMPLY REQUIRED AND MAINTAINS A HIGH ACTIVITY LEVEL.
• HANDLE CONFLICTS CONSTRUCTIVELY AND WORKS WITH RGM TO ACHIEVE RESOLUTION
• ASSIST PROFIT AND LOSS MANAGEMENT BY FOLLOWING CASH CONTROL/SECURITY PROCEDURES, MAINTAINING INVENTORY AND MANAGING LABOR.
• OVERSEE PROPER PRODUCT PREPARATION, ROTATION, PORTIONING, COOKING AND HOLDING TIMES.
• PERFORM OTHER DUTIES AS REQUIRED BY MANAGER
• MUST BE AT LEAST 18 YEARS OLD.
• MUST PASS BACKGROUND CHECK CRITERIA AND DRUG TEST.
• MUST HAVE RELIABLE TRANSPORTATION.
• ABLE TO OVERSEE AND MANAGE SUBORDINATE EMPLOYEES AND PROVIDE DIRECTION.
• ABLE TO perform basis cleaning tasks in THE RESTAURANT.
• ABLE TO TOLERATE STANDING, WALKING, LIFTING UP TO 50 LBS. AND STOOPING DURING 90% OF SHIFT TIME.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.