Table Games Supervisor Training Program

Rivers-Casino; Des Plaines (IL); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401K – 4% match

Free Parking On-Site

Free Shuttle from Rosemont Blue Line

Tuition Reimbursement

Paid Time Off

Scholarship Program

Community Volunteer Opportunities

Team Member Discounts

Job summary

Rivers Casino Des Plaines is hosting on-site interviews for our FREE Dealer School and certification program. We invite both newcomers and experienced leaders to join our next training track and be considered for a supervisor role upon completion.

The event features a four-week intensive pathway to become a Floor Supervisor, with hands-on practice in game protection, player tracking, conflict resolution and team leadership. Join us in Des Plaines for growth in a vibrant gaming environment.

Qualifications

• Equivalent to a high school diploma with knowledge of game and dealing techniques.
• 1-2 years supervisory experience is preferred.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Responsibilities

• Monitor all pit games in assigned pit.
• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses, and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Maintain security of all games, monies and personnel.
• Must respond calmly and make rational decisions when handling guest demands.
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Teamwork

Communication

Problem solving

Delegation

Education

High school diploma

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

• On-site
• Rate : $30 USD per hour
• Gaming
• Full-Time
• Requisition #: TABLE007219

Description

Deal Yourself a New Career: On-the-Spot Interviews for Our FREE Dealer School!

Are you ready to jump start a rewarding career in the exciting gaming industry?

Join our next Dealer School Certification Program
TUESDAY, NOVEMBER 3RD, 2026
10 AM TO 4 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

Don’t just watch the action—direct it. Whether you’re a pro or a newcomer with a management background, we offer the FREE Training you need to succeed. Bring your resume and your "A-game" to our July fair!

Our casino is looking for the next generation of floor leaders! This July, we are hosting a Table Games Job Fair specifically to scout talent for our Table Games Supervisor Training Program. Whether you are a seasoned dealer ready for a promotion or a natural leader looking to break into the gaming industry, we have a seat for you.

From Trainee to Leader in 4 Weeks

We don't just hire supervisors; we build them. Our intensive 4-week training program is designed to transform high-potential candidates into confident Floor Supervisors. You’ll master:

• Game Protection: Learn the secrets to maintaining game integrity.
• Player Tracking: Master the art of managing guest ratings and loyalty.
• Conflict Resolution: Become an expert at handling high-stakes situations with poise.
• Team Leadership: Learn how to manage a crew of dealers to ensure a smooth, exciting pit.

Job Functions:

• Monitor all pit games in assigned pit.
• Open and close table games in assigned area verifying count as provided by the dealer.
• Inspect card decks prior to play.
• Track and record player buy-ins, wins, losses, and bet amounts.
• Monitor bets and payouts and correct as needed.
• Complete rating cards for players.
• Initiate and verify fills to tables.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Maintain security of all games, monies and personnel.
• Must respond calmly and make rational decisions when handling guest demands.
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Performs other duties as assigned.

Job Requirements:

• Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must possess excellent customer relations and communication skills.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Perks that Work!

• Medical, Dental, Vision, and Life Insurance*
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year*
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement*
• Community Volunteer Opportunities
• Team Member Exclusive Discounts

*Full-Time positions only

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.