Table Games Supervisor: Lead, Train & Ensure Fair Play

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque is seeking a Floor Supervisor for the pit area. You will oversee the operation of assigned tables during your shift, ensure compliance with internal controls, and manage bankrolls and customer service.

The role requires knowledge of table games, leadership, and the ability to work nights, weekends, and holidays. You will train staff, coordinate with the Pit Boss, and support tournaments and promotions while maintaining a professional demeanor.

Qualifications

• Ability to supervise and direct the work of employees.
• Ability to deal effectively with the public.
• Ability to work odd and unusual hours, including nights, weekends and holidays.
• Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
• Ability to write and prepare standard reports and documents.
• Knowledge of all Table Games rules and regulations.

Responsibilities

• Oversees total operation of the assigned pit area.
• Communicates information to incoming relief.
• Complies with all dealing procedures.
• Must have a total understanding of procedure manual for games supervised.
• Ensures maximum game protection.
• Responsible for dealing rotation.
• Protects all sensitive equipment, (Cards, dice, shoes, etc.)
• Ensures strict compliance with Sandia Casino System of Internal Controls.
• Trains and helps develop supervisor’s skills.
• Responsible for accurately tracking bankroll of players and players buy-in, average bet, and time played.
• Counsels and works with dealers on procedural problems.
• Provides excellence in customer service and ensures the same of all employees.
• Assists Pit Boss in completing all duties.
• Deals effectively with customer problems/complaints.
• Maintains proper bankrolls for all tables assigned.
• Accurately determines table win/loss.
• Serves as a role model for subordinates.
• Assists with tournaments and promotions.
• Accurately tracks table drops.
• Evaluates subordinates and completes performance appraisals.
• Promotes Player’s Club and signs new players up for card membership.
• Performs additional duties and responsibilities as assigned or necessary.
• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Skills

Supervision

Customer service

Work hours flexibility

Table games knowledge

Education

High School Diploma/GED

2+ years casino Table Games experience

Age 21+

English fluency

Job description

Sandia Resort & Casino in Albuquerque is seeking a Floor Supervisor for the pit area. You will oversee the operation of assigned tables during your shift, ensure compliance with internal controls, and manage bankrolls and customer service.

The role requires knowledge of table games, leadership, and the ability to work nights, weekends, and holidays. You will train staff, coordinate with the Pit Boss, and support tournaments and promotions while maintaining a professional demeanor.