Table Games Supervisor - Lead Guest Service & Ops

Caesars Entertainment Corp; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment Corp is seeking a Dual Rate Supervisor to oversee multiple table games on an assigned shift, emphasizing guest service, asset security, and positive employee motivation.

The role requires knowledge of Blackjack, Roulette, Craps, Baccarat, or Pai Gow, with responsibility for staff coaching, performance reviews, and ensuring smooth floor operations in a high-volume environment at Planet Hollywood in Las Vegas.

Qualifications

• Effective communication in English, both verbal and written
• Neat and professional appearance
• Minimum age of 21
• Ability to perform basic math
• Flexibility to work various shifts
• Minimum 2 years pit operation experience (preferred)
• Knowledge of casino rules and PIT operations
• Alcohol NV and Gaming License, NV (cards needed)

Responsibilities

• Operate several table games on an assigned shift
• Maintain knowledge of table game rules, procedures, and counting methods
• Settle guest disputes in the Table Games area or escalate to Casino Manager/Director
• Foster guest development through interaction and exemplary service
• Monitor for unusual activity and report it to supervision
• Assist with problem resolution among staff and guests
• Recommend changes in department related to staffing and wage adjustments within limits
• Counsel and coach assigned personnel in duties
• Prepare and coordinate periodic performance reviews of staff

Skills

English communication

Must be 21+

Mathematical ability

Job description

Caesars Entertainment Corp is seeking a Dual Rate Supervisor to oversee multiple table games on an assigned shift, emphasizing guest service, asset security, and positive employee motivation.

The role requires knowledge of Blackjack, Roulette, Craps, Baccarat, or Pai Gow, with responsibility for staff coaching, performance reviews, and ensuring smooth floor operations in a high-volume environment at Planet Hollywood in Las Vegas.