Table Games Supervisor | Guest Experience Leader

Little River Casino Resort; Manistee Township (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

Little River Casino Resort seeks a Table Games professional to assist the Table Games Shift Manager on a busy shift, including the Sports Book Ticket Writer. You will help deliver premium guest experiences and ensure compliance with gaming regulations.

Key duties include supervising table games, handling player tracking and comp issuance, and coordinating with support departments. A 21+ age, TAM certification, and tribally run casino experience are preferred.

Qualifications

• High School diploma or GED.
• 3 years pit operations experience.
• Strong knowledge of all casino table games offered at Little River Casino Resort.
• Knowledge of the Gaming Industry and the laws and regulations governing gaming operations.
• Michigan TAM certification or must obtain within 60 days of employment.
• Experience working with a Tribally run casino and/or resort preferred.
• A documented and verifiable combination of education and experience may be substituted for degree requirements.
• Age requirement: At least 21 years of age.

Responsibilities

• Provides superior guest service and player development through personal interaction and relationship marketing.
• Ensures that all table games and Sports Book team members are providing optimum service to all guests at all times.
• Analyzes Player Tracking systems, evaluates patron play, and determines if comp issuance is authorized.
• Deals tables games when determined by management.
• Observes and analyzes the integrity of all table games activity.
• Maintains table game bankroll and prepares periodic reports.
• Responsible for building rapport and coordinating daily functions with support service departments.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game.

Skills

Organizational skills

Communication

Guest service

Teamwork

Math skills

Detail oriented

Confidentiality

Multitasking

Independent work

Collaboration

Office equipment

Education

High School diploma or GED

Job description

Little River Casino Resort seeks a Table Games professional to assist the Table Games Shift Manager on a busy shift, including the Sports Book Ticket Writer. You will help deliver premium guest experiences and ensure compliance with gaming regulations.

Key duties include supervising table games, handling player tracking and comp issuance, and coordinating with support departments. A 21+ age, TAM certification, and tribally run casino experience are preferred.