Table Games Floor Supervisor

Little River Casino Resort; Manistee Township (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

Little River Casino Resort seeks a Table Games professional to assist the Table Games Shift Manager on a busy shift, including the Sports Book Ticket Writer. You will help deliver premium guest experiences and ensure compliance with gaming regulations.

Key duties include supervising table games, handling player tracking and comp issuance, and coordinating with support departments. A 21+ age, TAM certification, and tribally run casino experience are preferred.

Qualifications

• High School diploma or GED.
• 3 years pit operations experience.
• Strong knowledge of all casino table games offered at Little River Casino Resort.
• Knowledge of the Gaming Industry and the laws and regulations governing gaming operations.
• Michigan TAM certification or must obtain within 60 days of employment.
• Experience working with a Tribally run casino and/or resort preferred.
• A documented and verifiable combination of education and experience may be substituted for degree requirements.
• Age requirement: At least 21 years of age.

Responsibilities

• Provides superior guest service and player development through personal interaction and relationship marketing.
• Ensures that all table games and Sports Book team members are providing optimum service to all guests at all times.
• Analyzes Player Tracking systems, evaluates patron play, and determines if comp issuance is authorized.
• Deals tables games when determined by management.
• Observes and analyzes the integrity of all table games activity.
• Maintains table game bankroll and prepares periodic reports.
• Responsible for building rapport and coordinating daily functions with support service departments.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game.

Skills

Organizational skills

Communication

Guest service

Teamwork

Math skills

Detail oriented

Confidentiality

Multitasking

Independent work

Collaboration

Office equipment

Education

High School diploma or GED

Job description

Assist the Table Games Shift Manager in overseeing assigned Table Games shift including Sports Book Ticket Writer with assigned shift. Ensures the highest level of guest relations/service and adherence to company policies and procedures on assigned shift.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education:

• High School diploma or GED

Experience:

• 3 years pit operations experience
• Strong working knowledge of all casino table games offered at Little River Casino Resort
• Knowledge of the Gaming Industry and the laws and regulations governing gaming operations
• Michigan TAM certification or must obtain within 60 days of employment
• Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

• At least 21 years of age

SKILLS AND ABILITIES:

• Strong organizational skills and basic computer skills with experience in word processing, databases, and spreadsheets
• Strong written, verbal, and interpersonal communication skills
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Strong math skills with the ability to demonstrate proficiency
• Accurate and detail-oriented
• Maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc)

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, to secure a gaming license from the Little River Band of Ottawa Indian Gaming Commission, passing Resort background investigation and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents

• Accountable - Accept responsibility and account for actions
• Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
• Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
• Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
• Detail Oriented – Ability to pay attention to the minute details of a given project or task
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
• Empathetic – Appreciates and sensitive to the feelings of others
• Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
• Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
• Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
• Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
• Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
• Organized – Possesses the trait of being organized and follows a systematic method of performing a task
• PC skills - Demonstrates proficiency in PC hardware, software and applications as required
• Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
• Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
• Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
• Reliable – Is dependable and trustworthy
• Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
• Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides superior guest service and player development through personal interaction and relationship marketing.
• Ensures that all table games and Sports Book team members are providing optimum service to all guests at all times.
• Analyzes Player Tracking systems, evaluate patron play, and determine if comp issuance is authorized.
• Deals tables games when determined by management.
• Observes and analyzes the integrity of all table games activity.
• Maintains table game bankroll and prepares periodic reports.
• Responsible for building rapport and coordinating daily functions with support service departments.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game.
• Resolves disputes that arise in assigned area.
• Remains alert to any unusual or questionable activities being displayed by any Table Games team member or gaming guest and reports any situations to the Shift Manager.
• Performs guidance, to team members and instructs assigned personnel in the proper performance of their duties.
• Ensures that Table Games personnel comply with internal controls, Table Games policies and procedures and Little River Casino Resort Gaming Commission rules.
• Maintains working knowledge of Little River Casino Resort events, promotions, and services.
• Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
• Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
• Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
• Ensure that all department staff operates efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
• Actively conduct department meetings, managers meetings, and staff communication meetings.
• Attend seminars, work sessions, successfully complete training, and any other meetings as assigned, scheduled, or requested and/or requested by the LRCR General Manager.
• Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
• Other duties as assigned.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding. Must have manual dexterity necessary to manipulate equipment necessary to dealing functions. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required.

WORKING ENVIRONMENT:

A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Must be able to hear and speak with team members, vendors, and guests. High volume direct public contact.

DISCLAIMER OF EMPLOYMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

ACKNOWLEDGMENT:

I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.