Senior Table Games Supervisor: Guest Experience Leader

Bally’s Corporation; Lincoln (RI); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

Bally's Lincoln Casino Resort is seeking a Table Game Supervisor to oversee dealer performance, monitor guest satisfaction, and ensure compliance with gaming regulations. You will lead a team, rate player actions, and maintain accurate documentation in a fast-paced, smoky environment.

The role emphasizes customer loyalty through relationship-building, supervising table game operations, and ensuring safety and integrity of gaming assets.

Qualifications

• Ability to evaluate personnel.
• Excellent Communication Skills.
• Strong Management Skills.
• Excellent customer service skills.
• Ability to calculate mathematical solutions.
• Ability to write reports.
• Knowledgeable of casino games rules and regulations for at least 2 major table games.
• Three Years of appropriate Table Games experience.
• Strong table game(s) dealing, supervisory and customer service skills.

Responsibilities

• Implements customer service programs in responsible areas.
• Monitors guest satisfaction during conduct of Table Games.
• Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction.
• Directly supervise operation and conduct of assigned table games.
• Accurately rates player action in Table Management System.
• Accurately verifies payoffs of wagers.
• Tracks game bankroll and win / loss of responsible games.
• Responsible for training, supervision and conduct of dealers.
• Responsible for safety and security of gaming equipment and company assets.
• Evaluates probationary employees and Dealers job performance.
• Initiates request for performance documentation.
• Ensures compliance with Federal and State gaming regulations.
• Supports company objectives, procedures and internal controls.
• Implements and reports violations of company EEO policy.
• Responsible for accuracy of documentation and paperwork.
• May act as a Floor Manager

Skills

Excellent communication

Strong management

Customer service

Table games knowledge

Personnel evaluation

Mathematical calculations

Report writing

Listening under time pressure

Job description

Bally's Lincoln Casino Resort is seeking a Table Game Supervisor to oversee dealer performance, monitor guest satisfaction, and ensure compliance with gaming regulations. You will lead a team, rate player actions, and maintain accurate documentation in a fast-paced, smoky environment.

The role emphasizes customer loyalty through relationship-building, supervising table game operations, and ensuring safety and integrity of gaming assets.