Table Games Shift Lead — Guest Service & Ops

Jamul-Casino; Jamul (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jamul-Casino seeks an experienced supervisor for table games operations. Associate’s degree or equivalent and 4+ years in a table games supervisory role preferred; strong leadership and guest service skills.

You will supervise a shift, ensure game integrity, staff scheduling, budget awareness, and compliance with regulatory guidelines; must be 21+ and able to obtain gaming licenses. Proficiency in Microsoft Office and table games systems, plus excellent communication and conflict resolution

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• 4+ years in a table games supervisory role preferred.
• Proficient in Microsoft Office (Excel, Word) and table games operating systems.
• Excellent communication, leadership, and conflict resolution skills.
• Strong understanding of table games operations and protection.

Responsibilities

• Provide friendly, fast, and helpful guest service to all guests and team members.
• Supervise team members and manage overall operations of a designated table games shift.
• Support operational goals and monitor performance, profit objectives, and guest satisfaction.
• Assist with departmental scheduling and staffing needs in coordination with the Shift Manager.
• Support the budget process and report concerns to management as needed.
• Promote and ensure excellent guest service in line with company standards.
• Collaborate with the Shift Manager to oversee guest service, comps, game layout, revenue growth, and expense control.
• Share responsibility for team engagement, coaching, and addressing concerns.
• Ensure accountability of gaming equipment, chips, cards, and dice.
• Assist with table inventories, table limits, and documentation.
• Maintain game integrity and security throughout the shift.
• Ensure compliance with all regulatory guidelines and company policies.

Skills

Leadership

Communication

Conflict resolution

Guest service

Table games operations

Education

Associate’s degree or equivalent

Tools

Microsoft Office (Excel, Word)

Table games OS

Job description

Jamul-Casino seeks an experienced supervisor for table games operations. Associate’s degree or equivalent and 4+ years in a table games supervisory role preferred; strong leadership and guest service skills.

You will supervise a shift, ensure game integrity, staff scheduling, budget awareness, and compliance with regulatory guidelines; must be 21+ and able to obtain gaming licenses. Proficiency in Microsoft Office and table games systems, plus excellent communication and conflict resolution