Table Games Supervisor

Caesars Entertainment; Baltimore (MD); On-site; USD 28,000 - 41,000; Full time

Job summary

Caesars Entertainment is seeking a Table Games Supervisor in Maryland to lead dealer teams and ensure high standards of customer experience and game integrity. You will monitor play, enforce procedures, and coordinate with Pit Management and Surveillance to maintain regulatory compliance.

The role emphasizes team leadership, training, and swift resolution of guest concerns, while maintaining professional presentation and adherence to company policies and casino controls.

Qualifications

• High school diploma or GED is required.
• Minimum 5 years experience in table games, preferably in a supervisor’s role.
• Excellent employee and customer service skills are essential.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Excellent math skills and the ability to multi-task.
• Must have a professional appearance and be team player.

Responsibilities

• Leads and supports table games dealers to deliver legendary customer service.
• Ensures dealers have training, tools and mindset to perform as service professionals.
• Leads dealer team to continually improve the employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays information to supervisor.
• Handles guest concerns quickly and efficiently.
• Executes changes in table games limits to meet customer demand.
• Informs Pit Manager and Surveillance of unusual play.
• Maintains bank floats.
• Reports significant cash and cheque transactions.
• Verifies issuance of credit after signatures.
• Complies with Maryland Lottery Gaming Control Commission regulations and company policies.

Skills

Table games knowledge

Customer service

Team leadership

Regulatory compliance

Communication

Education

High school diploma

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Job Summary:

Reporting to the PitManager of Table Games, the Table Games Supervisor leads the table games dealerteams in order to create continuous improvement in the employee experience andservice for our guests. The Table Games Supervisor also helps to protect gameintegrity and compliance with internal controls and Maryland LotteryGaming Control Commission regulations.

Essential Job Functions including the following but other dutiesmay be assigned:

• Leads and supports table games dealers in order to create legendary customer service.
• Ensures table games dealers have the training, tools and mindset to enable them in their positions as service professionals.
• Leads the table games dealer team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to immediate Supervisor
• Settles minor disputes in a professional and timely manner
• Handles guest concerns quickly and efficiently
• Executes changes in table games limits to meet the customer demand and needs of the business
• Informs Pit Manager and Surveillance team of unnatural or irregular play
• Maintains bank floats
• Reports significant cash and cheque transactions
• Verifies issuance of credit after all necessary signatures are confirmed
• Verbally informs Pit Manager of disputes on game
• Knows and abides by Maryland Lottery Gaming Control Commission regulations, internal controls and company policies and procedures
• Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

Qualifications:

Qualifications:

• High school diploma or GED is required
• Must have a minimum 5 years experience in table games, preferably in a supervisor’s role.
• Excellent employee and customer service skills are essential
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance
• Well-developed interpersonal skills
• Must enjoy entertaining and communicating with the public
• Excellent math skills and the ability to multi-task
• Must have a professional appearance and be team player.

Physical, Mental and Environmental Demands:

• Must be able to work independently
• Must be able to sit, stand or walk for long periods of time (4 hours)
• Must be able to respond calmly and make rational decisions when handling employee conflicts
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
• Respond to visual and aural cues
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to tolerate areas containing dust, loud noises and bright lights
• Must be able to work varied shifts, weekends and holidays as needed
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
• Ability to speak distinctly and persuasively
• Must be able to read, write, speak, and understand English

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.