Supervisor/Asst. Shift Manager - Table Games

Bally's Quad Cities Casino & Hotel; Rock Island (IL); On-site; USD 31,684 - 42,705; Full time

Job summary

Bally's Quad Cities Casino & Hotel is seeking a Supervisor/Asst. Shift Manager for Table Games in Rock Island, IL. The role oversees dealers, ensures game integrity, and coordinates staff activities while maintaining guest relations.

Responsibilities include coaching, training, handling escalations, and ensuring accurate paperwork. A Level 2 Illinois Gaming Board license and prior dealer supervision are preferred.

Qualifications

• High School Diploma or GED required.
• Two years dealer experience preferred.
• Ability to obtain Illinois Gaming Board license Level 2.
• Basic math skills including addition and subtraction.
• Professional attitude and appearance.

Responsibilities

• Perform duties of Shift Manager in her/his absence.
• Supervises floor dealers and protects game integrity.
• Ensure signatures and pit paperwork are accurate.
• Maintain effective communication with guests and staff.
• Coordinate hourly evaluations on hourly associates.
• Assist in staff training and coaching sessions.

Skills

Deal multiple games

Stress management

Customer service

Basic computer skills

Weekend/holiday availability

Education

High School Diploma or GED

Tools

MS Office

Word

Excel

Email

Job description

Supervisor/Asst. Shift Manager - Table Games

Job Category: Gaming - Table Games

Requisition Number: SUPER011614

• Posted : July 24, 2026
• Full-Time
• Rate : $27 USD per hour

Locations

Showing 1 location

Rock Island, IL 61201, USA

Description

Responsibilities:

• Perform Duties of Shift Manager in her/his absence
• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.
• Target Salary Range $27.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Preferred

Decision Making

Advanced

Employee Relations

Advanced

Advanced

Experience

Preferred

Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance

Provide leadership to others through example and sharing of knowledge and skill

Ability to manage stress appropriately and make decisions under pressure

Ability to work weekends, holidays and evening hours as business demands

Basic computer skills MS Office, Word, Excel, email

Basic math skills, including addition and subtraction

Professional attitude and appearance

Role model the Customer Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs

Thorough knowledge of table game policies and procedures

Must possess the ability to deal multiple games

Able to obtain and maintain level 2 Illinois Gaming Board license

High School Diploma or GED required

Ability to lift or carry 30 pounds occasionally

Previous supervisory experience preferred

Two years Dealer experience required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.