Table Games Lead & Dealer Coach

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 37,195 - 50,971; Full time

Benefits offered by this job

Group medical

Dental

Vision

Life insurance

FSA

Employee Assistance Program (EAP)

Paid time off

401K with matching

Shift differential

Discretionary quarterly bonuses

Job summary

Wind Creek Hospitality in East Hazel Crest, IL seeks a Table Games Supervisor to oversee a group of tables in the pit, coach dealers, rate play, and ensure adherence to gaming procedures. You will supervise team members, enforce policies, manage schedules, and ensure exceptional guest service in a fast-paced casino environment.

The role requires supervisory experience, knowledge of core games, and an Illinois Gaming Act license, with a focus on integrity, teamwork, and staff development to

Qualifications

• High School diploma or GED required; must complete GED within 6 months from start date as a condition of continued employment.
• Associate’s Degree in Related field – required.
• Two years of supervisory experience – required.
• Two years of experience dealing multiple games at another major casino property – required.
• Must have an Occupational License per Illinois Gaming Act and remain in good standing.

Responsibilities

• Protect the assets of Wind Creek.
• Observe game play for irregularities and ensure procedures are followed.
• Supervise team members and enforce company and regulatory policies.
• Ensure staff are cordial to patrons and coworkers.
• Verify staff schedules meet business needs and communicate staffing changes.
• Handle staff complaints and resolve problems promptly.
• Provide timely information to relieving supervisors.
• Maintain courteous rapport with guests and team members to deliver excellent service.
• Rate customers based on time of play, bets, and strategy.
• Count and report table game float inventories and irregularities.

Skills

Supervisory experience

Knowledge of core games

Deal assigned game

Basic math skills

Customer service/communication

Education

Associate’s Degree in Related field

Job description

Wind Creek Hospitality in East Hazel Crest, IL seeks a Table Games Supervisor to oversee a group of tables in the pit, coach dealers, rate play, and ensure adherence to gaming procedures. You will supervise team members, enforce policies, manage schedules, and ensure exceptional guest service in a fast-paced casino environment.

The role requires supervisory experience, knowledge of core games, and an Illinois Gaming Act license, with a focus on integrity, teamwork, and staff development to