Table Games Pit Manager

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 48,000 - 66,000; Full time

Job summary

ilani is seeking a Table Games Shift Supervisor to assist the Shift Manager with daily operations on the gaming floor. You will train and supervise team members, promote guest service, and uphold the resort’s culture and policies.

Located on the Cowlitz Reservation in Ridgefield, WA, ilani offers a dynamic gaming, dining and entertainment environment with a strong emphasis on team collaboration and compliance with internal controls.

Qualifications

• Two years’ supervisory experience in a high-volume, complex casino environment.
• Excellent interpersonal and team-building skills.
• Ability to work varied shifts and stand for 8 hours.

Responsibilities

• Assist the Shift Manager with day-to-day table games operations.
• Train, counsel, and supervise team members.
• Promote superior guest service and maintain positive culture.

Skills

Interpersonal skills

Leadership

Communication

Team supervision

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Position Summary

Assists the Shift Manager with the day-to-day operation of table games to include training, counseling, and supervision of team members.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Supervises and secures all games in assigned gaming area.
• Ensures the security of the table games and related equipment and keep clear lines of communication between table games personnel and the Surveillance Department.
• Ensures the accuracy and integrity of the player rating system.
• Keeps Scheduling Department abreast on a daily basis of any changes, check pit time starts on a weekly basis.
• Enforces CTGC gaming rules and regulations, internal controls, and department/company policies.
• Keeps abreast of "special events", entertainment, employee activities, restaurant schedules, etc.
• Keeps other departments informed of developments affecting their function.
• Monitors business demands and makes necessary adjustments.
• Services guests, handles customer related issues with composure and professionalism.
• Services employees, handles employee related issues with composure and professionalism.
• Schedules Floor Supervisor assignments.
• Maintains confidentiality of sensitive information.
• Performs other related duties as assigned.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Two years’ supervisory experience in a high-volume, complex casino environment.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must be able to work various shifts and flexible hours.
• Must be able to stand and walk for an 8-hour shift.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift: Day (United States of America)

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.